- Report: #1236752
Complaint Review: Epson America - Long Beach California
Reported By:
Angry Consumer -
Plantation, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Epson America
3840 Kilroy Airport Way Long Beach, 90806 California, USA
Phone:
562-981-3840
Web:
www.epson.com
Categories:
Business Rating:
(0)
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Epson America Rediculous Customer Service. Could not speak enough English to understand the problem with their product. Terminal Hold. Finally disconnected. Long Beach California
I recently purchased an Epson Work Force 2650. After resolving some compatibility issues with my Widows 8 os and reconfiguring my Firewall I finally got the wireless printer up and running. I noticed that the device created a lot of back and forth motion while printing. While in the middle of completing a project the printer went dead. Close examination revealed that the excessive motion caused the A/C power line connection module to come loose on the back of the machine. No way for a simple fix as the module is an intregal part on the interior of the machine. Calling customer service at Epson was a joke. The person on the phone could barely speak or understand enough English to comprehend my explanation of the problem or make any recommendations. He finally put me on terminal hold and after waiting for about ten minutes I disconnected. The Machine itself is so poorly designed and complicated for the average user an IT Tech needs to be consulted. The Cheapness of it's plastic components and inability to withstand the internal motion of the printer is what apparently caused this device to self destruct. I am bringing it back to Wal-Mart and I am going to try to find a more Robust USA Manufactured Machine. A Rip-Off at a cost of $200.00 with paper and ink.
