- Report: #1459686
Complaint Review: Empire Today - Northlake Illinois
Reported By:
Michael -
Vista, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Empire Today
333 Northwest Ave Northlake, 60164 Illinois, United States
Phone:
888-588-2300
Web:
https://www.empiretoday.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Empire Today Deceptive sales tactics, promises that contradict Northlake Illinois
Beware what you sign with Empire Today despite what the sales person says! Our experience was what I believe was an attempt at deceit that I was fortunate to spot before it was too late to cancel. When we told our salesperson that we would think about it, he told us that that was OK and a $20 deposit would lock in the price. My wife gave him her debit card for this. He asked if he could check my credit to confirm that we could secure financing. Without telling me what he was doing or informing me that he was doing it the salesperson proceeded to complete the transaction committing us to the sale while leading me to believe I was signing paperwork relating to holding the pricing. He then handed my wife the debit card and said we would not need it because my credit score was so good. On the last page I was signing I noticed that it mentioned a "Three-Day Right to Cancel". The salesman assured me that I should ignore the text of the contract and I had until three days before the estimated install date to cancel. DO NOT LISTEN TO WHAT THEY SAY! READ THE CONTRACT! When I complained to the corporate office rather than apologize for this deceptive sales tactic they asked me why else I would do a credit check unless I was proceeding with the purchase. The most chilling words from the supervisor that I spoke to was "I'm looking at a fifteen page contract that has your signature all over it.". Thank God I cancelled in time. My advice is to stay away from this charlatan behavior.
1 Updates & Rebuttals
CustomerSupport
Northlake,Illinois,
United States
Note from Empire
#2UPDATE Employee
Thu, September 06, 2018
Michael, we sincerely apologize for this matter, and assure you that this is not the experience that we wish for our customers. We understand that we've spoken to you and have discuss your options. For future questions or concerns please contact us at [email protected], thank you.
