- Report: #107687
Complaint Review: Eharmony - Pasadena California
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Eharmony
300 N. Lake Ave., Suite 1111 Pasadena, 91101 California, U.S.A.
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Eharmony Rip-Off won't let me quit, refuse to refund for unused months, won't allow me to customize settings for matches I want Pasadena California
When I first joined eharmony, I paid $100 for one year. This was a "special offer" they emailed to me.
Now I am trying to quit, for various reasons.
But when I tried to quit, eharmony refused to refund me for unused months.
I also tried to narrow the age ranges of my matches and eharmony sent me an automated message saying that I could widen the age range, but not narrow it down.
This message contained a paragraph that said:
"eHarmony's age range is determined by years of exhaustive research into the common denominators of successful, happy marital relationships. Dr. Warren's research has proven that the recommended age range is optimal for your success. We understand your concerns, however we encourage you to view this feature in a different light. If we allowed our members to select height, weight, age, etc., we would be offering the same value proposition as the rest of the services out there."
In other words, the eharmony powers that be are saying that they know best which appropriate age range is for you, and you should just shut up and follow their party line.
I think eharmony users should be allowed to choose their own age ranges. In an eharmony survey I filled out, I told them this. Naturally, I haven't received any comment from them.
One hundred dollars for a year's subscription is not as much as other eHarmony users have had to pay (and many of them must have similar problems be unable to quit and be refunded for unused time), but I am posting this complaint anyway because it could be the tip of a bigger iceberg.
I also noticed a couple of other things about eHarmony, which may or may not mean anything:
- For every email I sent eharmony customer service, I always got an automated message - one they send out to every user - and never a personalized one. I would love to know how many customer service reps eharmony really has. It seems to me the more customer service reps eharmony has, the more they would be likely to deal with individual users and send them personalized emails.
- I heard that eHarmony is funded by a Christian fundamentalist organization. While there's nothing wrong with that in itself, I find it strange that eHarmony is not more up front about it. I guess if they were, they wouldn't make as much money as they do, and they probably wouldn't be able to advertise on major-network TV.
- eHarmony says its matching and process of weeding out undesirable users is based on "scientific research." I find this bogus.
I've heard reports from people who got rejected from eharmony who seemed like perfectly decent people to me (at least to me), and I also heard reports of people who were accepted by eharmony trying to get sex and not real relationships.
Isn't eHarmony only supposed to be for people who want to get married?
One woman reported being contacted by a man in eHarmony who told her he served jail time.
Rosalind
San Francisco, California
U.S.A.
Now I am trying to quit, for various reasons.
But when I tried to quit, eharmony refused to refund me for unused months.
I also tried to narrow the age ranges of my matches and eharmony sent me an automated message saying that I could widen the age range, but not narrow it down.
This message contained a paragraph that said:
"eHarmony's age range is determined by years of exhaustive research into the common denominators of successful, happy marital relationships. Dr. Warren's research has proven that the recommended age range is optimal for your success. We understand your concerns, however we encourage you to view this feature in a different light. If we allowed our members to select height, weight, age, etc., we would be offering the same value proposition as the rest of the services out there."
In other words, the eharmony powers that be are saying that they know best which appropriate age range is for you, and you should just shut up and follow their party line.
I think eharmony users should be allowed to choose their own age ranges. In an eharmony survey I filled out, I told them this. Naturally, I haven't received any comment from them.
One hundred dollars for a year's subscription is not as much as other eHarmony users have had to pay (and many of them must have similar problems be unable to quit and be refunded for unused time), but I am posting this complaint anyway because it could be the tip of a bigger iceberg.
I also noticed a couple of other things about eHarmony, which may or may not mean anything:
- For every email I sent eharmony customer service, I always got an automated message - one they send out to every user - and never a personalized one. I would love to know how many customer service reps eharmony really has. It seems to me the more customer service reps eharmony has, the more they would be likely to deal with individual users and send them personalized emails.
- I heard that eHarmony is funded by a Christian fundamentalist organization. While there's nothing wrong with that in itself, I find it strange that eHarmony is not more up front about it. I guess if they were, they wouldn't make as much money as they do, and they probably wouldn't be able to advertise on major-network TV.
- eHarmony says its matching and process of weeding out undesirable users is based on "scientific research." I find this bogus.
I've heard reports from people who got rejected from eharmony who seemed like perfectly decent people to me (at least to me), and I also heard reports of people who were accepted by eharmony trying to get sex and not real relationships.
Isn't eHarmony only supposed to be for people who want to get married?
One woman reported being contacted by a man in eHarmony who told her he served jail time.
Rosalind
San Francisco, California
U.S.A.
4 Updates & Rebuttals
Phil
Cincinnati,Ohio,
U.S.A.
Fundamentalist Funding?
#2Consumer Suggestion
Sun, February 13, 2005
No offense, but the "funded by Christian fundamentalists" theory reeks of an urban legend to me. Dating services make money hand over fist, and don't really need to be "funded" by anyone once they reach a critical mass.
Phil
Cincinnati,Ohio,
U.S.A.
Fundamentalist Funding?
#3Consumer Suggestion
Sun, February 13, 2005
No offense, but the "funded by Christian fundamentalists" theory reeks of an urban legend to me. Dating services make money hand over fist, and don't really need to be "funded" by anyone once they reach a critical mass.
Phil
Cincinnati,Ohio,
U.S.A.
Fundamentalist Funding?
#4Consumer Suggestion
Sun, February 13, 2005
No offense, but the "funded by Christian fundamentalists" theory reeks of an urban legend to me. Dating services make money hand over fist, and don't really need to be "funded" by anyone once they reach a critical mass.
Phil
Cincinnati,Ohio,
U.S.A.
Fundamentalist Funding?
#5Consumer Suggestion
Sun, February 13, 2005
No offense, but the "funded by Christian fundamentalists" theory reeks of an urban legend to me. Dating services make money hand over fist, and don't really need to be "funded" by anyone once they reach a critical mass.
