- Report: #1336092
Complaint Review: Efax - Internet
-
Author Confirmed
Why?
Efax
Internet, USA
Phone:
1 (323) 817-3207
Web:
efax.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Efax j2global.inc Credit Card Fraud Internet
We had subscibed to maxemail.com for many years for faxing service and never had a problem. We have had no reason to use their services for the last few months but had been happy to continue our subscription for the times we might want to use it. We just noticed a charge for $17 on our creditcard statement from a merchant named "efax.com". I went onto the web page listed and called the contact numer there and never was able to speak to an actual person, just the runaround from one menu to another. I googled them only to find lots of complaints about unauthorized use of credit cards. I noticed that my staement did not have the usual $10 charge to Maxemail so I went onto their site only to find it was no longer there but instead was a direct link to efax.com. Out of curiosity I followed the link and tried logging in with my maxemail name/pw but was unsuccessful as info unrecognized. I contacted American Express to file a dispute and they referred me to their fraud dept where I filed a complaint.
Maxemail have obviously sold out or gone out of business but had no right to give my credit card info to other companies and Efax comitted fraud when the charged the card as at no time had I ever registered with them or subcribed. Even if their service was the same price, never mind 70% more, they still had no authority to charge without authorization.
Most of the complaints seem to be about them charging creditcards long after the person cancelled, so I think I am the first person who has never even registered with them to complain, but I can't believe that there are no other maxemail customers who have not been ripped off similarly. This is probably only happened within the last week.
