- Report: #66162
Complaint Review: Ebay - Denver Colorado
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Ebay
www.ebay.com Denver, Colorado, U.S.A.
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Ebay ripoff charges for items never sold, won't use phone, won't fix, won't answer email Nobody there cares!Internet
I tried to sell a guitar and amp on ebay. After the auction the high bidder said he only wanted the guitar and not the amp and would only pay about 2/3rds of the bid price. I refused.
Ebay keeps trying to charge me a fee on the whole transaction. They send threatening letters every week. They refuse to provide a phone number or an email where you can talk to someone to try to sort things out. They will only let you go through their messed up web site with premade issues, none of which address the real problem.
After I did this three times, they sent an email (they get to, but you can't reply to it) saying they were going to take care of things. They never did. They said they give better service by not actually talking to anybody. If this web service is better, their service people must be really shitty to talk to because this sucks. Nobody there cares!!!
Erik
Bellevue, Washington
U.S.A.
Ebay keeps trying to charge me a fee on the whole transaction. They send threatening letters every week. They refuse to provide a phone number or an email where you can talk to someone to try to sort things out. They will only let you go through their messed up web site with premade issues, none of which address the real problem.
After I did this three times, they sent an email (they get to, but you can't reply to it) saying they were going to take care of things. They never did. They said they give better service by not actually talking to anybody. If this web service is better, their service people must be really shitty to talk to because this sucks. Nobody there cares!!!
Erik
Bellevue, Washington
U.S.A.
4 Updates & Rebuttals
Nicole
Madison,Georgia,
U.S.A.
Here is a toll free number to reach them!
#2Consumer Suggestion
Fri, September 12, 2003
As Im sure you know, you will be on the phone for awhile...here is a toll free number you can call, on them! HEHEHEHE!!! 1-800-322-9266
Jacqueline - Consumer Advocate
Hammond,Indiana,
U.S.A.
eBay.com Phone: 1-408-376-7400
#3Consumer Suggestion
Tue, August 26, 2003
The number: 1-408-376-7400 is the same for billing, administrative and technical, so there may menu options to select, in order to speak to the applicable department. When selecting this option, you might be stuck with a long wait. If the wait is too long, try to get in through another department. When I've had problems with cable, computer related among others, the sections I called would never let me through, so I played dumb and went in through the sales department. The department where they take your money, is always accesible. Just an idea. Here are two addresses to consider: eBay.com Administrative Contact Payable Accounts 2145 E. Hamilton San Jose, CA, 95125 eBay, Inc. Registrant 2005 Hamilton Avenue, Ste 350 San Jose, CA, 95125 If this goes from bad to worse, you may consider writing them a letter, while you phone tag. Make that Certified Signature required. While the letters in route, you can work the phone. Hope this helps.
Jacqueline - Consumer Advocate
Hammond,Indiana,
U.S.A.
eBay.com Phone: 1-408-376-7400
#4Consumer Suggestion
Tue, August 26, 2003
The number: 1-408-376-7400 is the same for billing, administrative and technical, so there may menu options to select, in order to speak to the applicable department. When selecting this option, you might be stuck with a long wait. If the wait is too long, try to get in through another department. When I've had problems with cable, computer related among others, the sections I called would never let me through, so I played dumb and went in through the sales department. The department where they take your money, is always accesible. Just an idea. Here are two addresses to consider: eBay.com Administrative Contact Payable Accounts 2145 E. Hamilton San Jose, CA, 95125 eBay, Inc. Registrant 2005 Hamilton Avenue, Ste 350 San Jose, CA, 95125 If this goes from bad to worse, you may consider writing them a letter, while you phone tag. Make that Certified Signature required. While the letters in route, you can work the phone. Hope this helps.
Jacqueline - Consumer Advocate
Hammond,Indiana,
U.S.A.
eBay.com Phone: 1-408-376-7400
#5Consumer Suggestion
Tue, August 26, 2003
The number: 1-408-376-7400 is the same for billing, administrative and technical, so there may menu options to select, in order to speak to the applicable department. When selecting this option, you might be stuck with a long wait. If the wait is too long, try to get in through another department. When I've had problems with cable, computer related among others, the sections I called would never let me through, so I played dumb and went in through the sales department. The department where they take your money, is always accesible. Just an idea. Here are two addresses to consider: eBay.com Administrative Contact Payable Accounts 2145 E. Hamilton San Jose, CA, 95125 eBay, Inc. Registrant 2005 Hamilton Avenue, Ste 350 San Jose, CA, 95125 If this goes from bad to worse, you may consider writing them a letter, while you phone tag. Make that Certified Signature required. While the letters in route, you can work the phone. Hope this helps.
