- Report: #1335669
Complaint Review: Drive time - Nationwide
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Author Not Confirmed
Why?
Drive time
Nationwide, USA
Phone:
7024143857
Web:
www.drivetime.com
Categories:
Business Rating:
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Drive time Scamming and horrible ARIZONA Nationwide
I purchased a 2011 Chevy Malibu from your company a couple of years ago. Last year, my transmission went out. I needed it replaced. I was out of a car for a month and a half. I went through Averex to find out that you do not do loaners or give rentals for the inconvenience. You do rental reimbursement which means I would have to pay EVEN MORE MONEY to get a car. The rate for the reimbursement was $3000+ for that time frame and you only cover $29/day. That is another used car that I could have purchased full out from someone else which is ridiculous.
The dealer recommended that you guys get a NEW transmission from GM and I would have a lifetime warranty on it to AVOID these problems. You guys recommended the least cost efficient way and sent out an USED TRANSMISSION. Once the work was done, I had to pay a $100 deductible for something that was beyond me. On Monday (10/24/2016), my transmission went out AGAIN!! I had to take it to the dealer AGAIN, One AGAIN,I'm out of a car that I am paying YOU for. I haven't received a loaner or rental AGAIN for the inconvenience which is unacceptable. I help make YOU rich and make my payments on time. The service is terrible and FUTHERMORE, you insist on sending another USED TRANSMISSION!
At this point, I'm furious! My child is sick and the temper is constantly dropping outside. I am forced to rely on public transportation which made a tremendous impact on my work and school. My car is currently sitting at the dealer and I'm paying not to have it. You are taking my hard earned money and don't care about how it effects me. I should not have to pay another $100 deductible for something that YOU REFUSE to hold up on YOUR END. I would like for you to communicate with me and give me a call. If I'm not satisfied and have to be forced to take legal actions, I will be doing so.
