- Report: #1437966
Complaint Review: Door Dash - Palo Alto California`
Reported By:
William -
Los Angeles, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Door Dash
Palo Alto, California`, United States
Web:
www.doordash.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Door Dash quotes time of delivery and estimated time of arrival and then changes it AFTER you place your order Palo Alto California`
I am sick and tired of the lies from Door Dash. First time I ordered, it said that the delivery fee would be $6.99 and ETA would be 30 minutes. AFTER I PLACE THE ORDER AND PAY, you cannot cancel it unless you email support and they call you back in time. So now I was charged $9.99 and told it would be 50 minites. That is a BIG difference. Then one of my food items was missing. Support calls me back the nbext day and offers me a $5.00 credit. I told them they are a fraud and have about 5 minutes to return the entire amount. Which they did. Fast forward to today. I had a gift card that I just wanted to get rid of. I placed an order with Door Dash Robbery Service. I bought a $6.99 chicken bowl and after I pay their crazy a** delivery fee and tip the driver, it is $20.00. DO NOT EVER tip the driver in advance like the site asks you to. A tip is supposed to be for exceptional service received. It is not an entitlement.
