Complaint Review: Dish Network - englewood Colorado

After getting the run around from the first two people I talked to, I spoke with "cory". Here is the transcript in its entirety. Please be aware that if THEY are the ones at fault YOU still have to pay for it. It doesn't matter if THEY installed faulty equipment and your channel changes on its own, they want you to pay $95 for them to fix there own mistake. Otherwise they will not help you.

I then called today after one of there reps promised to resolve the situation, but in her notes she failed to include all conditions of the agreement we came to. I literally spoke to 5 different people. They refused to help. But i dont think any of them even had the power to help.

All i asked was for them to fix the channels from messing up on there own, to install additional televisions like they were supposed to do but never did, and not charge me for it. The only way they would do this was by extending my contract by a year. I dont think i was asking to much, just to provide what they should have provided in the first place. I will be cancelling my credit card and going to court with them. There services are extremely deceptive, and i was mislead or lied to many times.

Here is one transcript in its entirety. Please wait while we find an agent from the (11) ERT Int Xfer department to assist you. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. You have been connected to Cory (ID: L6F).

Cory (ID: L6F): Thank you for Chatting with DISH Networks Executive Resolution Team. In case you need it in the future my phone number is 720-514-8555 ext. 78034. Please give me 1-2 minutes to access your account and review your transcript with the previous agent.

 

kody morse: All I want is for you to provide television without the channels changing on there own. I have tried your methods to fix this, it still does it. To fix this you tried to charge me $95, twice, before saying you would try to resolve the problem by sending me a new box. I don't know how to hook those up and don't feel I should have to. I never signed up to do any installations. I just want my TV to work like its supposed to. Cory (ID: L6F): I am sorry to hear that you are having issues. Cory (ID: L6F): can you explain to me what you mean by the channels changing by themselves? kody morse: well I researched this and for most people the problem is that they are on the same frequency with one of there neighbors or something. this is not the case here. The channels change on there own, twice every hour, at :03 and at :33 ( so like at 8:33, 6:03. 5:33) I've tried resetting the box, and doing what your support team instructed me to do, but it still does it.

Cory (ID: L6F): ok.

Cory (ID: L6F): I am sorry that this is happening to you.

Cory (ID: L6F): What would you like me to do for you? kody morse: Please send someone to install a new box or somehow stop it from changing channels on its own. I wouldn't care if I were in the same room to change it back but I am in a different room then the TV (using a splitter you installed instead of installing a remote in my bedroom) so I have to get out of bed every time it changes to change it back. I do not understand how boxes connect to TV's or anything like that so just sending a box would get me nowhere.

Cory (ID: L6F): I can do that, but there will be a fee to do so/ kody morse: why should I be charged a fee to fix defective equipment you gave me? kody morse: your the ones who messed up here, I don't know why I'm being charged

Cory (ID: L6F): it is the expense involve in sending some one out. kody morse: I understand that, but that expense should not be on me when all I am asking is for you to provide the service you agreed to provide me.

Cory (ID: L6F): the service plan, had you chosen to keep it, would have reduced that fee to $15.

kody morse: I shouldn't even be charged that. you are the ones who gave me defective equipment.

Cory (ID: L6F): I can add the service plan back on to your account, you must keep for 5 months, and the tech visit would be free. kody morse: I do not want to pay for any extra service. unless the service plan is free, I do not want it. I just want my TV to work like its supposed to.

Cory (ID: L6F): I am sorry then, there is nothing else I can help you with. kody morse: so you won't provide the basic service you agreed to provide me with?

kody morse: you won't fix my defective equipment?

Cory (ID: L6F): you are not wanting to pay for a tech visit,

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