- Report: #1355892
Complaint Review: DirecTV - Nationwide
Reported By:
Dishonest DirectTV -
Spring Hill, Florida, USA
Submitted:
Updated:
-
Author Confirmed
Why?
DirecTV
Nationwide, USA
Phone:
855-679-4357
Web:
www.directv.com
Categories:
Business Rating:
(0)
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DirecTV DirecTV did not fulfill there contract as promise. They lie Nationwide
On Friday, February 10th I called DirectTV to subscribe new service. The customer service rep Jonathan was the person who was taking my order for new service. Before accepting DirectTV for my new service, I told the customer service rep, Jonathan that currently I am with Spectrum Cable formerly Brighthouse for nearly 13 years.The reason I was leaving Brighthousecable, because I needed to lowered my overhead only. Brighthouse was excellent. I told him I currently watch the following channels, Telemundo, Univision, Fixer Upper (homes), Entertainment TV. I told him that I had to have these channels. The rep stated that these were included. The rep mention a Spanish package where there are additional Spanish channels. And I told him that I was not interested because I did not want all my channels to be in Spanish. I told him that I was bilingual and like to see programs in English also. I emphasize that I only wanted my 4 channels.The rep requested my SS# for a credit check, then requested $26 for equipment fee.
The following day Saturday, February 11th my DirectTV was installed. The following day, Sunday, February 12th I try to put on Telemundo and its said "not available". Monday, February 13th I call, spoke to another service rep, and she said that Telemundo is not part of the package. I was very upset, the rep said if I want the channel Telemundo that I have to pay an additional $7 added to my monthly bill. After arguing I knew this was a losing battle for me. So I gave in, because I needed the Telemundo channel and accepted to pay the additional $7 more. Later on about 5:30PM I notice I still don't have the channel Telemundo, called DirectTV again, another customer service got disconnected and spoke to another customer service rep, and she said that I will need another Satellite Dish for the channel and that I would have to pay $49 more plus the $7 a month more. I requested a Supervisor because for everyone one I spoke to I got different information. The supervisor was unable to help me and he transfer me to another dept. The international dept, said that I would need another dish and I have to pay $123.00 plus the $7 a month. I am 82 years old widower on social security only, and I am so depress and angry because the first rep took advantage, lie and this company DirectTV will not fix this issue and take responsibility for there mistakes. I need you BBB to help me. Thank you
