- Report: #1501458
Complaint Review: Direct TV -
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Author Confirmed
Why?
Direct TV
United States
Web:
https://www.att.com/legal/terms.dtv_residentialCustomerAgreement.html
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Direct TV AT & T Early Cancellation Fees
Well shame on me! In August of 2020, I contacted Century Link to bundle internet & Direct TV. I had a new agent that was helpful but didn't really know her job & how to set up a new account. It's been a problematic issue from the start with seperat internet & Direct TV accounts at first, then autopay not going through & multiple late charges being applied & a few Direct TV service interuptions. Today I had my fill of issues and contacted Century Link to cancel, no problem on their end. However when I contacted Direct TV, the agent informed me that I had agreed to a 2 YEAR CONTRACT!
Needless to say I wasn't aware of that when we did get service because we've been planning a move in about 6 months. The Direct TV agent said we had an agreement & the $480 early out charge was valid, they would not waive the amount for customer dissatisfaction.
Buyer beware, Direct TV is not a customer friendly corporation. My wife gets frustrated & doesn't like the Direct TV system or having to have another remote control. It won't integrrate into our all-in-one remote either. Also know that with thunderstorms Direct TV will also not work. They probably have a carve out for that too in their legalize.
Do yourself a big favor, heed my warning & go to another provider for satellite TV service!
1 Updates & Rebuttals
Irv
United StatesHow Did You NOT Know????
#2Consumer Comment
Sun, December 17, 2023
ANSWER: You didn't have the financial common sense to READ what you were avreeing to BEFORE you agreed to it. ABSOLUTELY INCREDIBLE!
