- Report: #1069749
Complaint Review: DELL FINANCIAL SERVICES - Austing Texas
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Author Not Confirmed
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DELL FINANCIAL SERVICES
Austin, TX Austing, Texas, USA
Web:
https://dfs.dell.com
Categories:
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DELL FINANCIAL SERVICES Dell Financial Services is a ripoff Austin Texas
I bought a laptop from Dell on December of 2005. I went through their financing department for the purchase because it was Christmas and I was a little short of money because of the holidays. I proceeded to pay the purchase off in January with a full payment before the 30 days were up.
A month went by and got an invoice from Dell Financial Services stating that I had a balance. I called them up and asked them why I had a balance on the account if I paid it off, they said that it was for the financing. Bottom line is that I told them that I paid the balance off and that I was not going to pay them for financing charges if I pay before the 30 days were up. They sent me to collection and the $17 financing charge turned into $300. Not only that but they made sure the balance stayed on my record by manipulating the dates from January of 2006 that I made the payment to September of 2008.
I'm very disappointed on the way they treat their customers and the way they conduct business. I'm not complaining about the quality of the laptop but rather their financing department and their accounting. Come on, if I paid the entire purchase why did they send me to collection because of their bad accounting and poor financing practices? Is not like they make money on the financing, their forte is computers.
I ended up paying the balance because I'm in the process of buying a home. Paying $300 right now hurt my finances, especially in this economic environment. I will never buy from them again and I'll make sure I'll tell everyone of my experience. PEOPLE STAY AWAY FROM BUYING "DELL" AND DON'T DEAL WITH DISHONEST PEOPLE.
3 Updates & Rebuttals
JerrySatDell
Austin,Texas,
CT 2684122.
#2UPDATE Employee
Tue, February 18, 2014
Hello,
I wanted to try one last time to reach out to you regarding your concern. If I have not received your response by the close of business, tomorrow, February 18, 2014, I will assume you obtained resolution from another source.
Respectfully,
Jerry Strother
Dell Financial Services
CRC DFS Exchange Program, DFS HIP, & DFS Social Media
Office (DFS) + 1 800 283-2210 x 4250127
Office (Dell) + 1 800 624-9897 x 4250127
Fax + 1 512 283 8876 (must be to my attention)
[email protected]
JerrySatDell
Austin,Texas,
CT 2684122
#3UPDATE Employee
Thu, February 13, 2014
Hello, I wanted to try again to reach out to you. I look forward to your email so we can schedule a date and time we can speak about your concerns. Respectfully, Jerry Strother Dell Financial Services CRC DFS Exchange Program, DFS HIP, & DFS Social Media Office (DFS) + 1 800 283-2210 x 4250127 Office (Dell) + 1 800 624-9897 x 4250127 Fax + 1 512 283 8876 (must be to my attention) [email protected]
JerrySatDell
Austin,Texas,
CT 2684122
#4UPDATE Employee
Tue, February 11, 2014
Hello,
I saw your post and am concerned with your situation. Please email me with a date and time best suited to your schedule. I would like to discuss your concerns.
Jerry Strother
Dell Financial Services
CRC DFS Exchange Program, DFS HIP, & DFS Social Media
Office (DFS) + 1 800 283-2210 x 4250127
Office (Dell) + 1 800 624-9897 x 4250127
Fax + 1 512 283 8876 (must be to my attention)
[email protected]
