- Report: #1060527
Complaint Review: Cultcine - Internet
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Author Not Confirmed
Why?
Cultcine
Internet, USA
Web:
http://www.cultcine.com/
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Cultcine Cultcine: Takes money for an order + Order stays in limbo + Customer emails about order status are ignored = Unprofessional Internet
Well, I decided to buy a copy of the 1967 "Face to Face" Spaghetti Western film by Sergio Sollima. I have been looking around for a version that is both uncut and in the English language. Low and behold, I find out that an online store named Cultcine has an uncut, English language "Face to Face" for sale on their site.
I placed an order for this title on 6/8/13. It is now 6/19/13, and I have not received any status updates about this order. I didn't even recieve an email stating an order was placed, after payment (like most sites do..).
This site makes you create an account before placing an order. My account currently only says "processing" under status and nothing more. I have already submitted two messages through the site's "Contact Us" portal to ask about the order's status and potential delivery date, to which I have received no response.
I even sent Cultcine a direct email, resulting in (Drum Roll).....No Response! I have checked my inbox and junk mail, and haven't found any messages from Cultcine in my email. So, it can be said that my inquires have been getting ignored so far.
To whom ever it may concern at Cultcine: Please respond to me about my order! I did my side of the deal and gave you my money. Now please give me what I ordered!
And Cultcine here's a tip: Learn to answer your emails if you want to have customers in the future. Hope to hear from you soon...Hopefully.
4 Updates & Rebuttals
Cultcine DVD
Cultcine here
#2REBUTTAL Owner of company
Thu, December 12, 2013
Hello,
I'm sorry that you believe I am "a fraud". I am not a fraud. I have never stolen anyone's money or simply not sent their products.
I was, when this report was made, having issues with shipping. This has been resolved.
If you placed an order and have not received your DVDs, please let me know. I'd appreciate the opportunity to make it right with you. As far as I know, all customers should have received their DVDs (based on tracking information). If this is not the case, I want to make it right.
Have a great day!
Cultcine
Bshevory
Philadelphia ,Pennsylvania,
FRAUD
#3General Comment
Wed, August 14, 2013
Tell this fraud what a joke his web site is
get him off line and paying back what he owes those who have given him money.
Cultcine DVD
Just checked my emails...
#4REBUTTAL Owner of company
Tue, June 25, 2013
Hello again, Carlos,
I looked back through my emails since I realized this was posted on the 19th. I received an email from you on the 17th which, regretfully, was overlooked and slipped my notice.
I normally respond within 24 hours. If you don't receive a response with 24 hours (not including weekends), please email me again. Sometimes emails are overlooked, I apologize for that email having to be yours.
I just wanted to write again here to apologize for that. Hope that's OK.
Cultcine
Cultcine DVD
Hello, Carlos
#5REBUTTAL Owner of company
Mon, June 24, 2013
Hi Carlos,
I replied to your email the same day that it was sent to me. Here's my response, including the email headers so that you can see the date and time that it was sent:
-----------------------------------------
-------- Original Message --------
| Subject: | Re: Order #2836 |
|---|---|
| Date: | Fri, 21 Jun 2013 19:57:55 -0700 |
| From: | Cultcine <[email protected]> |
| To: | Carlos Hernandez <[email protected]> |
Hi Carlos, Your order has shipped out and should be with you soon. Thanks, Cultcine On 6/21/2013 7:23 PM, Carlos Hernandez wrote: > I placed an order [#2836 - Face to Face (1967)] on site on 6-8-13. I never received an invoice for this order! When will I ever receive this film? Please...please...Contact me as soon as you get this! > > - Carlos
-------------------------------------
I believe that your spam folder may be grabbing all of my emails, because my shopping cart system automatically sends out emails when your order has been placed and when your order has shipped. I would definitely recommend checking it, and you should find the invoice and shipping notification. Or maybe you used a different email address when you placed your order?
Your order shipped out earlier this month, and should be arriving soon.
If it does not arrive by the end of this week, I would be happy to reship your order to you. You'll need to add my email, [email protected] to your contact list so that my responses to you don't get bounced, and I'll need to have you verify your mailing address.
I hope you reconsider this report, but even if you don't, have a great day.
Cultcine
