Ken
Colorado,#2Consumer Comment
Sat, March 17, 2012
I hadn't looked at your link.I had researched this in the past and Ford was not thinking when they engineered this.
Ken
Colorado,#3Consumer Comment
Sat, March 17, 2012
It happens often when plugs are removed.Perhaps, if you weren't, they should have advised you of this probability.
It's NOT a failing on the dealers part...Ford's engineers need to take the blame for this screw up.
Taking the DEALER to court is unlikely to benefit you in any way.
Sorry you had to experience this first hand.
voiceofreason
North Carolina,#4Consumer Comment
Fri, March 16, 2012
Take these incompetent liars to small claims court to get your over charge back.
See this news story:
http://www.abcactionnews.com/dpp/news/local_news/investigations/I-Team-2000-spark-plugs-what-some-call-design-flaw-Ford-calls-routine-wfts1330617813038
This is a known and acknowledged flaw in the spark plug design, BUT, and this is a monstrously HUGE BUT, Ford has provided the tools to all dealers, if they care to know what they're doing, to de4al with this.
So YES, it IS mechanic incompetence, because Ford provides what they need to do it right.
Crain Automotive Team
United States of America#5UPDATE Employee
Fri, March 16, 2012
Please keep in mind that this is an issue with Ford parts rather than with the Crain Ford Chenal store. If it's a problem with Ford manufactured parts, then it could have happened at any qualified Ford dealer service department. It's good to hear he took up this issue with Ford Motor Co. since it sounds like this is probably a widespread problem with Ford spark plugs.