Complaint Review: Club Wyndham - National Harbor Maryland

In October, on or about October 29, 2015; I went on vacation to Washington D.C. I exhausted all of my points  from Club Wyndham for vacations.

The company offers you an encentive  $100 gift card to attend a 90 minutes seminar about what the company is doing to make you enjoy your timeshare better.

I attended 2 before and attended this one also.  

As the representative,  who was a real estate agent began to talk to the 6-10 of us that had to come to the meeting; you could feel that she was very good and well informed and she said she  had been doing this thing for a long time.

 She grasp your attention and asked us questions.  Her name was Angela.  I do not remember the last name.

She wanted to know who were already owners and I raised my hand being a Club Wyndham owner since 2012.  She went into explaining about other types of timeshares and mentioned the name Discover.  I raised my hand when she said who is a Discover owner.  I said that I was.  She was very puzzled by this and said she wanted to speak with me once the meeting was over.

She said you are not a Club Wyndham owner and Discover.  I looked at your account and they had offered you a Discover trial and it was no longer active because I had used all the points.  

I said I do not even know how that happen.  I was vacationing in Destin Florida, attended the meeting, mainly to receive the $100 incentive and had purchased points to take my entire family on vacation July 2015.  

She says, that was wrong, what if I could speak with my supervisor and straighten this out  for you since you never wanted to be a Discover member.

She now has gained my trust, she has said she wants to help right awrong.  I told her the Discover trial that they had sold to me was one that people purchase for traveling out to the country and I did not travel abroad.

Don't worry about a thing.  God is my witness, I felt she was a good person, only to turn out she was the most munipulative person that I have ever come a cross.

When she drew up all these papers telling me I have fixed this so that it is just like you never used your points for your family in July. 

I need to run it by by supervior and see what she thinks. She goes to someone name Camilla and everything looks good.  I am been led to believe that what they have done for me because they felt I had been wronged in Florida; they would fix it.

I could not believe this could be true, but when she said all I need for you to do is to be able to put $1664 and a few cents toward my figures, it is a done deal.

I said, I do not want a credit report done on me because I have getting my credit repaired from my husband illness before his demise in 2011.  I was getting hardship items removed to assist me in getting a higher credit score..  "Oh I won't have to do a hard inquiry is what the one named Angela "real estate agent" says to me.

I did not know that I was buying a second time share that will not fit into my fixed monthly budget.  I thought my $1664 and some cents would be for more points for my children and grands to have another vacation with me in 2016.  

To my surprise, I recieve a second card; looking just like my 2012 time share card, different number.  

I inquired and was told that anytime you purchase additionally points, you are purchasing addition timeshare to my horror.

I am paying for maintenance and one timehare, almost $400 a month.  I told them in Orlanda.  I am not able and I will not sell my home or become homeless to own 2 of your timeshares.

Now for the past several months, phone calls comes in from them multiple times aday.  Advising me I am delinquent and to send in my payment by Western Uniion or on their website.  

This company I have found out train their staff to the point that I don't believe they even know, nor care about what they are doing to people lives when they milead and use minipulative measures in getting the client trust.  

They made sure that they place the late payment on my credit report.  I could not even borrow $500 to buy Christmas.  The company say that my past delinquent to this resort was one of the things that kept them from loanding me a mere $500.00 and I have a credit score of 668 which is not terrible.