- Report: #1188123
Complaint Review: Choice Fitness Repair / Kevin Oye - Internet
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Author Confirmed
Why?
Choice Fitness Repair / Kevin Oye
Internet, USA
Phone:
647 800 4288
Web:
http://choicefitnessrepair.com/
Categories:
Business Rating:
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Choice Fitness Repair / Kevin Oye Over promised and never delivered. UNPROFESSIONAL and DISHONEST. Full excuses! Etobicoke, ON Internet
Choice Fitness/Kevin Oye took our money and ran. I contacted him on July 18th 2014, he came to diagnose my treadmill issues, ordered parts and it was downhill from there. Scheduled and reschedule and cancelled appointments without notice in a span of 4 months. He even sent another technician on his behalf, made me pay him another $60 on top of the $80 first visit. His colleague didn't resolve the issue. Kevin was very unprofessional always trying to justify his cancelled appointments. Finally, in the beginning of November 2014 after another failed attempt to come and fix what he promised he would do I told him that the emotional time spent, the work time and personal time booking and rebooking appointments we were done. I eventually called ICON Canada to complain only to realize that he wasn't even an authorized technician of NordicTrack. I personally don't want another person going through what we went through which is the reason that he should be reported. He's representing himself and his company inaccurately.
ICON Canada gave me their number one authorized repair company to call and to fix my treadmill. The person I spoke to instantly knew this company and also told me that he just repaired a fitness equipment for a customer that had the exact same complaint as I am writing now. Consumers be aware. You're better off calling the manufacturer's support number and obtaining proper service even for out of warranty equipment. It's worth the extra you pay for an authorized service repair company vs. trying to save yourself a few extra dollars. This hassle has cost me time spent aggravated, and double the price. Choice Fitness has promised to refund me $80 for the initial visit. That was 12 days ago. Even if the check eventually was mailed (I'm not holding my breath), this review needs to be written so this doesn't happen to anyone else.
I've read the rebuttal’s Choice Fitness/Kevin Oye has written on other ripped off reports. I just shake my head, as again, it sounds like excuses and he's not taking ownership for the issues and the run around he's given his customers.
Below is a note that I took from his website and I have underlined the parts that I think is a big Joke, Kevin is the King of giving you the run around and obviously does not care about your wellbeing.
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Hi, my name is Kevin, and I own and operate Choice Fitness Repair.
If you want a more personal approach to doing business with a company and are sick of the run around….than contact me. You would be talking and emailing with me, and me only. Let me personally handle your Equipment needs, because in a nutshell, I truly care about your well being and totally understand how tough it can be when equipment is disable
