- Report: #729340
Complaint Review: cheaptickets.com - new jersey Internet
Reported By:
flyerbeware -
Lexington, Kentucky, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
cheaptickets.com
new jersey, Internet, United States of America
Phone:
Web:
www.cheaptickets.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
cheaptickets.com trust no one at cheaptickets.com customer care new jersey, Internet
I wish to advise anyone who is thinking about purchasing an online airline ticket, not to use cheaptickets.com. I have been using them twice a year for the past six years, on International flights but, I will never use them again. I wont go into all the details of the ticket I had bought but, when I contacted their customer care team.. ( joke!) I was fobbed off with excuses, why I couldn't cancel my ticket and get a refund, even though they were showing a courtesy cancel on my account.
I spoke to numerous representitives, many of whom have American sounding names but, can hardly speak a word of understandable english! Growing more angry and, frustrated by the minute I asked to speak to a supervisor. I was eventually connected to a person called Peggy, having waited 25 minutes on an answering machine to speak with her. She was rude and obnoxious, trying to talk over me and, not letting me explain why I was entitled to a refund. I then asked her to connect me with their corporate office, since I was getting nowhere with her and, guess what!.. There is no direct line to their corporate office.
All you get is a voice mailbox, saying they will contact you in due course!. Well!, I have now waited longer than I am prepaired to accept and.. will now seek legal recourse. My advice for all you would be travellers is.. DO NOT! use cheaptickets.com, do it the old fashioned way if you want to travel. Go to your local travel agent, where you can talk to someone "face to face"
I spoke to numerous representitives, many of whom have American sounding names but, can hardly speak a word of understandable english! Growing more angry and, frustrated by the minute I asked to speak to a supervisor. I was eventually connected to a person called Peggy, having waited 25 minutes on an answering machine to speak with her. She was rude and obnoxious, trying to talk over me and, not letting me explain why I was entitled to a refund. I then asked her to connect me with their corporate office, since I was getting nowhere with her and, guess what!.. There is no direct line to their corporate office.
All you get is a voice mailbox, saying they will contact you in due course!. Well!, I have now waited longer than I am prepaired to accept and.. will now seek legal recourse. My advice for all you would be travellers is.. DO NOT! use cheaptickets.com, do it the old fashioned way if you want to travel. Go to your local travel agent, where you can talk to someone "face to face"
2 Updates & Rebuttals
wldangel61
Wilmington,North Carolina,
United States of America
Strange isn't it
#2Consumer Comment
Sat, December 10, 2011
How quick cheap tickets is willing to help once thwey see complaints posted up here about them?????
Custrelsgal
Chicago,Illinois,
U.S.A.
CheapTickets Customer Relations
#3UPDATE Employee
Tue, May 17, 2011
Hi,
My name is Sarah, and I am part of the CheapTickets Customer Relations Team. I saw your comments and would like to see if I can assist. Please email me your CheapTickets Record Locator and I will review your account, and respond back to you. Our email address is [email protected]. Please enter my name in the subject line.
I look forward to hearing back from you.
Sincerely,
Sarah
CheapTickets Customer Relations
Chicago, IL
