- Report: #815488
Complaint Review: Charter Fitness - Palos Heights Illinois
Reported By:
PO''d -
Crestwood, Illinois, United States of America
Submitted:
Updated:
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Author Confirmed
Why?
Charter Fitness
6425 West 127th Street Palos Heights, 60463 Illinois, United States of America
Phone:
Web:
http://www.charterfitness.com
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Charter Fitness Cardinal Fitness Premium Membership is a Total Scam!!! Palos Heights, Illinois
This place sucks! I recently signed up as a new member. In reviewing the so-called perks on their Premium Membership, I saw that I could bring a guest each time I work out. I was joining online and was concerned that this sounded too good to be true so I called the facility and asked two questions. I asked if I could bring the same person as my guest every time and received the answer Yes. My second question was a follow up to that and was can I bring my 14 year old daughter. Again, the answer was yes. Today, I went to the club for the first time and was told that my daughter cannot come as my guest because she is not 18 or older. I was then informed that I should have made her the member and I could have been her guest. I offered that nobody told me to do that and asked them to just change it to make her the member. I was told they can't do that. I asked to speak to a manager and was told that the person I was speaking with was in fact the manager. I asked to then have the owner call me and she informed me that I will be told the same thing. She claimed that it is right on the website. It is NOT. In several places on the website they note that a Guest can be brought in free, but nowhere does it state that guest must be over 18. I received 3 pages of terms and conditions of my membership after joining, in those terms and conditions there is a note about my ability to bring a guests, but again, nowhere does it state that my guest must be over 18. I printed all of this out and brought it to the facility this afternoon and was told again that it is on the website. I returned home and found a link waaaaaaaaaaaay at the bottom of their website entitled "Rules and Regs". There is states: If a guest is between the ages of 12-17, they must have a guardian accompany them and sign the guest waiver." So still can't figure out why my 14 year old can't come with me. I hate this place already.
