- Report: #1465628
Complaint Review: Carnival - Florida Miami
Reported By:
Kimberly -
Charlottesville, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Carnival
Florida, Miami, United States
Web:
Carnival.com
Categories:
Business Rating:
(0)
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Carnival Ruined my honeymoon and lied to us Florida Miami
Never get sick on a Carnival Cruise!! This past week my husband and I boarded our HONEYMOON trip we had been dreaming about for months and months! Prepaid for the cheer package after he worked several side jobs to make our trip extra special!
Tuesday, I got deathly ill with the most excruciating pain I have ever experienced in my life, went to the medical clinic on the boat after I called and asked what if we didn’t have enough money to pay for the bill and was told we could sign a promissory note! That would have been great but to be honest I was so sick It didn’t matter. Was diagnosed (misdiagnosed) with kidney stones and was billed almost 400.00.
The next day our sign and sale account was frozen due to the medical bill and guess what NO promissory note option given!! Everything we prepaid for was frozen! No cheers program it was froze, need anything that involved money and that card, NOT happening! Meanwhile, I’m not getting better I’m in the worst pain ever can barely walk or sit or stand.
My husband and I completely stressed out having to have a family member forward money to our checking account to get our accounts unfrozen. As all of this was happening we had the coldest and least emotional responses given to us about the "inconvenience ". They offered us the three days of the cheers package back to us, BUT WHAT ABOUT OUT RUINED HONEYMOON, OUR MEMORIES, the EXCITEMENT THAT WAS STRIPPED AWAY FROM US, THE STRESS CARNIVAL ADDED TO A HORRIBLE SITUATION??
The stress the trauma, uhhh the fact that we were held hostage at sea with no money and me sick and people who did NOT care because that’s their policy! I’m not sure when we agreed to that policy when I bought the cruise or the cheers package! Fast forward to Sunday morning we get off the ship and my husband drives me straight to the emergency room in our hometown, I tell them I had kidney stones and they do a a cat scan to find I have a 8 x 9 cm pelvic mass and you guessed it, it’s NOT good news and I was being treated for something I didn’t even have!!!!
Anyhow, today is Tuesday and no refund yet as we were promised! Just a ton of holds still lurking on our checking account from a nightmare honeymoon that honestly will traumatize me from traveling on a cruise ever again!! Yes we call their customer care line and was told so sorry for our situation and that was it! They can’t do anything! Anyhow that’s our review for Carnival Cruise Lines!
Updated Thursday Oct 25 we still have no refund which now they claim they have no record of us receiving because they have us a steak dinner!! We would have NEVER AGREED AND WE STILL HAVE HOLDS ON OUR ACCOUNT AND I have been diagnosed with ovarian cancer and they DO NOT CARE!! Thank you Cruise ship was the pride from October 14-20, 2018
