Mary
Dallas,#2Consumer Suggestion
Fri, February 24, 2017
I cannot comment on your complaints, as I was not there. I am sorry you had such a bad trip. I have sailed on Carnival five times and had a great cruise each time. However, the comment that you were held hostage is certianly not true. You could have disembarked at the first port and flown home. It is not Carnival's fault nor responsibility that all people in your party were unable to d othis because one did not have a passport. It is stated clearly on Carnival's website that passports, while not required, are strongly suggested because you cannot fly home from a port, if needed, without a passport. So that is on you, not Carnival. Next time, whatever cruise line you choose, I suggest everyone have a passport. You never know what may happen that you might need to fly home for.
AMR12
United States of America#3General Comment
Tue, December 11, 2012
If you want to be treated like a queen/king with the best accommodations available maybe you shouldn't cruise on Carnival. Carnival is for people with realistic expectations looking to go on vacation and have FUN (hence, the FUNSHIPS). If you go on vacation to cause drama and look for every possible thing wrong then the problem is you, not the company, maybe if you treated Carnival/employees with kindness and respect you would have gotten a much better response from them.
Jonathan
Fairlawn,#4General Comment
Wed, September 21, 2011
You keep saying there was an "enormous C" on your window. Without your picture, I would have thought you were describing a huge, black Carnival emblem or something like that. I was very underwhelmed by that picture you posted showing what looks like a mere scratch on the window. Could you have exagerated that mark any more? And complaining about that rope lighting that connects to the bow is just stupid. Sorry, but I have to agree with the earlier responses. With those exagerations, what else is blown out of proportion? Probably all of this.
KIMBIE
gwynn oak,#5Author of original report
Tue, September 20, 2011
Everyone has standards, mine are high. Yours are lower than mine. I should not have to take pictures of everything that was wrong in the cabin. I have the names, dates, times I spoke with every carnival rep. Maybe you like a big letter "c" on your window, but i do not. No one else's window had it. It was not a logo it was a construction mistake. Along with the loud noise and violent room vibrations. The sheets were soiled. Maybe the hotels or should I say motels you check in are nasty with whatever is on the sheets. I demand sanitary conditions. I should not have to call to have a bed changed in a room that was supposed to be cleaned. I was held hostage. Getting off the ship was not available to me. I requested to get on another ship. The carnival reps continued to lie to me from my first conversation up until today. If this is the kind of company you like, you deserve each other, rude and ignorant. Once again don't dismiss something you have not experienced. Then when you do and are treated, badly; you will be screaming bloody murder too. I was sold a certain room and called carnival several times up until my sailing to verify all the information I was given. If I go to a restaurant order and pay for steak, I expect to get it. Not chicken, duck, or pork. I was given a unsanitary, dangerous, violently shaking room with construction makings. This is unacceptable for any cruise, hotel, B&B, or timeshare. The people before me, could have had open soars and picked them on the bed. They could have had lice or any number of viruses that can live on surfaces. But you think I am making this up!! I have no reason to lie, but carnival does have a reason to cover up their mistakes. No company or cruise line should be able to operate this way. This is a structural and health and safety issue, among other things. Next time you cruise, with them, think twice about what you are laying on or should I say what is now on you.
Michael
Summerland Key,#6General Comment
Mon, September 19, 2011
I did read your report and once again, you are embellishing. If the pictures of your view aren't proof of your embellishment, your "held hostage" comment is. Carnival has a program that allows passengers to disembark with a refund if they are that unhappy. If you were so unhappy about a scratch on your window, why didn't you take advantage of that? No. You chose to remain a "hostage."
You know why your neighbors room didn't vibrate like yours? It's because your neighbors didn't exaggerate the truth like you do. I guarantee the vibration was exactly the same in both rooms.
I work for Carnival? LOLOL! That's about as laughable as your "obstructed view." I'm one of the biggest Carnival critics you'll ever find. Wait, the word "critic" reminded of something. This isn't the first website you've tried this little rant on, is it? No, it isn't.
It never ceases to amaze me when people go the cheap route, booking a cheap room on a cheap cruise line, and expect the cheap room to be a suite. Amazing.
voiceofreason
North Carolina,#7Consumer Comment
Mon, September 19, 2011
KIMBIE, I got your anger over the clearly legitimate complaints against Carnival. It's a lesson to anyone with special medical needs to probably forgo any vacations where they're liable to end up in such straits due to the incompetence/attitude of others, and not be able to escape the situation.
That said, I realize that once major things go wrong one after the other, issues that otherwise might be overlooked and put up with start to loom just as large, and become all the more grating.
Still, some perspective needs to be kept here. That C logo may have been an irritant, but requesting a great view doesn't translate into the window being totally clear of little annoyances like this. It's their logo. Why they choose to put it there, who knows. It does seem kind of stupid, but they did, according to you, try to remove it just for you.
The rope? Honey, it's a ship. Ships have ropes and someone's window was gonna end up with it in the view. That's just the way it is. They also have decks, which is where most people looking for unobstructed vistas would be expected to go to take photos from.
As for the vibrations, that would worry me. Might be some structural issue beneath the floor of that room, especially if it's not affecting neighboring rooms.
MRamos
Brooklyn,#8Consumer Comment
Mon, September 19, 2011
Having a rope go by your window is not an obstructed view. Where are all the pictures of the issues with your room? There's no way you were so concerned with the rope and the C that you forgot to take pictures of the rest of the room which you called deplorable and not handicapped accessible.
KIMBIE
gwynn oak,#9Author of original report
Mon, September 19, 2011
I have no reason to embellish. A big c and a rope down your window is obstructed. If you had read my report, you would know the room vibrated violently all the time. My neighbors room did not shake like that. Carnival even said the room would stop shaking. I didn't. The big c in the window, was made during construction. No matter where I tried to take a Picture, it had a c or rope in it. I paid for a floor to ceiling window with an unobstructed ocean view. Clearly your standards are lower than mine. I expect to get what I For. If carnival had not lied, I would have never booked this room. They even sent me pictures of what the room would look like. Nothing like the horror we endured. Please don't comment on things Iived through. You did not. It was carnival that plainly outright lied, not me. If you know that carnival guest services sucks, then it is not a leap to believe that Carnival would lie to sell rooms, and do anything to cover up their known ship problem. They figure once you are on the ocean, they got you. Their lies caused us to be held hostage in a unsanitary, nasty, terrible room. If they had not lied, I would have disembarked before the ship left port. Carnival and I could have parted ways then. Read the whole report before you post.
Michael
Summerland Key,#10General Comment
Mon, September 19, 2011
Listen, I'm sorry your room was not what you expected. One thing I do know is that Carnival's customer service sucks and it is very typical for their reps to have no clue what they are talking about.
But that said, if all your complaints are like that window, I have a feeling you are embellishing a little. You do understand you were on a ship, right? You had to of researched your room location prior to sailing. You had a forward facing room. Of course you were looking out over the bow. As far as cruise ship views go, that view is not obstructed. That is normal. Seriously, when I looked at the pictures you posted, I thought it was a mistake. You had a great view.
Another thing about being on a moving ship and being all the way forward, ships are equipped with bow thrusters. When your room vibrated, was it when the ship was moving away from the dock? If so, it was because of the thrusters. Again, that's normal. You're on a ship.