- Report: #1503673
Complaint Review: CARID - Cranbury Township New Jersey
Reported By:
Vale Karlski -
Monessen, Pa, United States
Submitted:
Updated:
-
Author Confirmed
Why?
CARID
1 corporate Dr Cranbury Township, 08512 New Jersey, United States
Phone:
800-505-3274
Web:
carid.com
Categories:
Business Rating:
(0)
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CARID CARID, auto parts superstore Refuses to refund me a core ccharge of $140.00 since April of 2020 Cranbury Township New Jersey
Purchased a set of brake rotors, Calipers, and brake pads for my GMC pickup around April of 2020 from CARID. I paid with my Visa card. I was advised that upon my returning the old brake calipers I would receive a refund of $140.00. Shortly after I received the parts I was notified by my credit card bank that my card was compromised and invalidated. I advised CARID of the situation and recommended they refund me the 'core' charge of $140.00 by their company check when the 'cores' were returned.
I did not expect any issues with my request however CARID informed me they would have to refund my now invalidated VISA card and wait for the bank to send the money back then CARID would advise me as to how the refund would take place. I objected and told CARID the bank would not comply with that transaction as my VISA was no longer active. CARID refused to comply with my request and CARID suggested a store credit of $140.00 to be used at my discrection.
I was very frustrated with this offer however I decided to accept the store credit and move on. I emailed CARID after I returned the two 'core' Calipers and wanted CARID to verify they received the 'Cores' and confirm I had a $140.00 sore credit. I was provided an email from CARID stating everything was in order and I could use the $140.00 store credit when ready. To my amazement I received yet another email from CARID claiming they DID NOT receive the Caliper Cores therefore refusing me the $140.00 store credit.
I then contacted the New Jersey State AG and filed a complaint also providing the NJ AG with the CARID emails stating they did receive the Caliper Cores and I could use the $140.00 store credit when ready. The New Jersey AG representative emailed me and despite my sending proof that CARID approved the store credit the investigator from the New Jersey AG's office disregared the proof I sent and advised I had to prove I returned the Caliper Cores. ABSURD indeed! CARID is illegally withholding $140.00 of my money since last year and refuses to respond to my email demands for a refund check in the amount of $140.00 of which I should also demand interest however I simply want my $140.00 refunded by a CARID company check.
2 Updates & Rebuttals
VAlE------------------'Don't Tread on Me'
Monessen,United States
I would never purchase anything from CARID again.
#2Author of original report
Thu, April 29, 2021
This scam operation was caught by the New Jersey consumer bureau and I was proven to be correct in my allegation CARID withheld my refund of $140.00 plus interest. CARID sent the refund after 10 months of waiting and my producing proof to a bank who I have no account with and that created yet another problem.
CARID was grossly incompetent and then sent me a refund of $80.00! That is $60.00 plus interest shy of what I was due. CARID states in their flimsy rebuttal to shop elsewhere. I will indeed. I suggest CARID Close it's doors for good. Do not shop with CARID unless you like grief.
Rogelio
Kansas Citty,Kansas,
United States
Response
#3General Comment
Thu, April 29, 2021
then shop somewhere else, simple. your mistake for trying again
