- Report: #1353896
Complaint Review: CarChex - Nationwide
Reported By:
Naphtali Stephenson -
Brooklyn, New York, USA
Submitted:
Updated:
-
Author Confirmed
Why?
CarChex
Nationwide, USA
Phone:
8772272439
Web:
Carchex.com
Categories:
Business Rating:
(0)
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CarChex Royal Admin Liar, thief, con-artist, greed, undependable,unreliable Massachusetts Nationwide
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Decided to purchase the warranty. Bad idea. I was told this warranty covers all repairs listed in the contract. I spent over $6,000 to get my Lexus in great shape so when i did get the warranty i would not have any issues or discrepancy with the warranty company. 2-3 months later, my transfer or front diff went, motor/transmission mounts, and oil pan gasket leak. The dealer contacted the warranty and they advised that inspector will be out within 24 to 48 hours. The inspector arrived 2 days later and took pictures. He then contacted the dealer back after he left and inform them that the transfer case or front diff will need to be taken down and apart to see what exactly inside the transfer case or front diff failed. The mounts and oil pan gasket will be inspected when the tear down is done. Stated the inspector will comeback a 2nd time. No were in the contract does it state that that will need to be done if any major mechanical or any component fails and needs to be replaced. The transfer case or diff is about $1500. The dealer wants to replace the transfer case or differential (me personally am not sure which one is the issue)car chex/royal wants a tear down to see point of failure and replace the bad parts. Which means more days downtime without my car and nothing is fixed. The dealer states that it will cost more to do what they requested. The amount of labor to remove the transfer case or diff and then open it up exceeds pricing on new Case or diff part with labor. All of this shouldn't even be a issue since the new transfer case or diff is covered as stated in warranty. it has no mainentence intervals, and the transfer or diff can be easliy checked if drained and check fluid for broken or worn parts. Regardless of what, the actual dismantling is there way out of paying. Also they advised that i will be responsible for the tear down cost. If that is the case then i will not tear it down but pay to have it replaced which will cost me less. This warranty cost $5,000. I must say for $5,000 i could have repaired my issue and still have money left over. I am canceling the warranty and wont even waste time with the whole claim. This is not a warranty for anyone period. They take your money fast but when time to pay for a repair they have all kind of excuses and "procedures" that they have to follow but yet no one informs this to you before, during or even in the contract. Just when a failure occurs. How convenient. STAY AWAY! TRUST ME WHEN I SAY!
