- Report: #1216599
Complaint Review: CARCHEX - Baltimore Maryland
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CARCHEX
118 Shawan Road, Suite 210 Baltimore, 21030 Maryland, USA
Phone:
877-227-2439 ext 1179
Web:
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CARCHEX Buy Beware Baltimore Maryland
I admit I am not car savy at all so I fall prey to almost any scam related to the mechanics of a car. This company likes to use email notices to their services. Actually it is an introduction to a rip off. I fell of course and I am as poor as a church mouse! I got some smooth talker on the phone and I bought into a plan to save my 2012 VW Turbo any repairs and I imagined there would be some down the pike. It only had 17,000 miles on it when I bought it last spring. Ok, so this guy was super slippery smooth and I bought into the best plan they hadl. They name the plans after rare metals by the way. The cost was 99 bucks and change put on my debit card immediately by the way! It was all I had left in my bank account for two weeks as I am a retiree and am on a pittance inclome of SS and a small pension. I always run short every month as I am saddled with tons of bills. 99 bucks is alot to me! So, I could not sleep and was up all night thinking about what I just did. When you think about it, even if this company was straight up honest it would still be a rip off. There are so many things that can go wrong on these new cars. You just know that they will pick and choose what they will reimburse you for. My advice is to stay away from all these kinds of companies. They all have the lupper hand on you! So to end this story now, at 5 AM with no sleep I called the salesman and cancelled out. I thought that was all I had to do. Oh no, they have a miasma of stuff you must do to get your 99 bucks back! So in closing, they have my 99 and change and they got it from me in an instant. I have to wait up to 90 days for that refund. I woi;d say that alone is a RIP OFFl and had I bought into their scam I am sure many pit falls lay ahead for anyone who buys into this scam!
1 Updates & Rebuttals
Customer Support Manager
Baltimore,Maryland,
USA
Refunded Immediately
#2UPDATE Employee
Fri, March 20, 2015
Mr. Neva, Thank you for bringing your concerns to our attention. We reached out to you via telephone several times yesterday and were unable to reach you. You purchased a policy from us on Wednesday and then called back shortly after to cancel. Your cancellation request was processed immediately. Your refund was processed back to your card first thing Thursday morning and your account should reflect it within 2 business days depending on your bank. We sincerely apologize for any inconvenience this may have caused you. We wish we could have had the opportunity to serve your vehicle protection needs, but we understand your position. Let us know how we can be of further assistance.
