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  • Report:  #1599

Complaint Review: Capital One Services - Richmond Virginia

Reported By:
- Seffner, FL,
Submitted:
Sat, March 18, 2000
Updated:
Sat, March 18, 2000

Capital One Services
P.O. Box 85015 Richmond, 23285 Virginia, U.S.A.
Phone:
800-262-1493
Web:
N/A
Categories:
Credit Services

In March 2000 I got a bill from Capital One for $39 membership fee. I had no card so called the service number toget the expiration date so I could use the card. The reply was "inbalid card" so i talked to a rep. I was told the fee stood for services rendered for the card, which had been mailed in Dec. I hadn't received the card so was told it was canceled and a new one would be sent the next day.

Ten days later teh second card had not arrived ao checked your file and saw someone else had tried to cancel a card and been refused. I am writing to them and canceling the non-existant service and refusing to pay the fee for nonexistant service on a card that does not exist. Also reporting this to the Richmond, VA BBB.



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