In March 2000 I got a bill from Capital One for $39 membership fee. I had no card so called the service number toget the expiration date so I could use the card. The reply was "inbalid card" so i talked to a rep. I was told the fee stood for services rendered for the card, which had been mailed in Dec. I hadn't received the card so was told it was canceled and a new one would be sent the next day.
Ten days later teh second card had not arrived ao checked your file and saw someone else had tried to cancel a card and been refused. I am writing to them and canceling the non-existant service and refusing to pay the fee for nonexistant service on a card that does not exist. Also reporting this to the Richmond, VA BBB.