Complaint Review: BuyerHomeSite.com - Internet

This is my notification that I am cancelling all services with BuyerHomeSite.com effective immediately today, October 11,2013. A refund is required to due to BuyerHomeSite.com not fulfilling their contractual obligations and practicing deceitful marketing in order to acquire my business in the first place and examples of some of these issues are listed below:

 1)      Your agent, Mr. Barr guaranteed a minimum of 15 leads within my primary territory and additional leads from two secondary territories which would contain verified information. To date I have received 11 leads with one duplicate so actually 10 leads all from St Charles my primary territory. Zero leads from two secondary markets. Of the 10 leads received, seven of the numbers were disconnected and not working, one had never heard of your website and two no answers. A minimum of three emails were sent to all email addresses and no replies were ever received. Therefore the Quantity and Quality of the leads were not as promised.

2)      When I asked Mr. Barr whether he had any other loan officers involved from my company before I bought, he gave me three names like they were established accounts. All three of these individuals had actually been approached and signed up by Mr. Barr on approximately the same day.  They have all informed me that they have all cancelled your service for the same reasons of not the promised quantity and poor quality with most information incorrect on the leads. Certainly not established accounts and in fact no longer exist.

BuyerHomeSite email from Customer service (EX #1) to me dated 10/11/2013 which denies my request for a refund. The letter (as unprofessional as it was with spelling and grammatical errors throughout) tries to reject my refund request based on several points which I will address.

1)      Email (EX #1) says: “We do not verify the information”. I refer you the attached email dated September 12, 2013 (EX #2) from their salesperson, Justin Barr, to me. The subject headline in that email says: “Buyer Contacts with verified contact info” which is what he pitched strongly over the phone. This contradicts their own claim in the email response and was the HUGE inducement for me to buy because it was stated on phone and again in Justin’s email to me. I didn’t (as their denial email claims) “misunderstand”….I was falsely misled!!

2)      Email (EX #1) says: “We would never guarantee someone 15 verified leads for 299.00 that’s not even worth it and we would lose money”. Then what are they selling??? And what am I supposed to be buying? Mr. Barr on the phone said they get 15 verified leads per county per month otherwise they could not “sell the county”. St. Charles and Cass Counties as well as St Louis City were all for “sale” which would tell a potential buyer that each territory was getting a minimum of 15 leads per month. Mr. Barr said if I bought one county (St Charles) he would “throw in” a second county (Cass) for free. I asked if he would also throw–in St Louis City as well for free and after he put me on hold “to speak to his manager” he came back and agreed to that (EX #2). Based on his claims during the sales pitch, I figured that would get me close to 45 verified leads in a month which if true should be worth the 299.00. If you look in the latter stages of Mr. Barr’s September 12^th email (EX #2) I already referenced above, it states, “We are the only real estate website offering an Iron-Clad Guarantee”. During the time I was involved, I received 11 leads all with bad contact information from St Charles County and zero leads from Cass and St Louis City. This once again contradicts the refund denial email (EX #1) which says they never guarantee.

3)      Email (EX #1)references the three names given to me by Mr. Barr (EX #2) as examples of my company's employees using their services. Mr. Barr did provide those three names and also stated, “This is just a few of the names that we are working with from your company”. His statement is obviously intended to infer some long term relationship of success working with our loan officers when that is not a fact regardless of how long these three had been involved. The refund denial email (EX #1) goes on to say, “I am not going to disclose whether the accounts still exist or don’t”. For your consideration, I have enclosed three emails from each person to me which all describe: a) a lack of leads, b) lack of working phone numbers, c) lack of quality of leads, d) leads from people who had never been to the website and are not in the market for a home or a loan. All of the other guys (EX #3-5) have cancelled their accounts as stated in their attached emails and at least one is disputing their charge with their credit card company (EX #3).

4)      To further emphasize what a scam these leads are, I have attached a response email (EX #6) I received while trying to contact one of my “verified leads”. It is from "XXXX XXXX" and says, “Please stop emailing me, I don’t know how you received this email but I did not ask for information”. I had already identified that I was emailing her in response to her visit to BuyerHomesite.com but she obviously knew nothing about it and did not request info as company claims about leads they send.

This company is a complete scam as I have documented by myself and three others and additionally a consumer, too. They are obviously just buying names and addresses somewhere and sending them out as leads of visitors who visit their site. Hopefully this will help stop this scam from continuing to spread to others.