- Report: #1308872
Complaint Review: booking.com - Internet
-
Author Not Confirmed
Why?
booking.com
Internet, USA
Web:
http://www.booking.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
booking.com website default dates are misleading. cost me $100 Internet
I always use Hotels.com for my room bookings. I found myself in Kuala Limpurf overnight and found the Royal Bintang hotel (the curve) on Google Maps. I tried to book the hotel with Hotels.com with no success. In desperation, I clicked throughj to booking.com and signed up. I signed up and locked in the rate advertised on Google Maps.
Upon arriving to the hotel, I found that the room was booked for 5 days later! Unlike Hotels.com, the default check-in date reflects preferred dates, rather than the current date of check-in. This is a blatant rip off!! At midnight with no other option, my only choice was to beg the front desk for any available room, and pay over 100% more than the advertised rate.
I HAVE CANCELLED THE RESERVATION AND MY MEMBERSHIP IN BOOKING.COM. I WILL NEVER USE BOOKING.COM FOR RESERVATIONS AGAIN, AND THIS IS ONLY THE BEGINNING OF MY NEGATIVE BLOGS OF THIS SITE.
I cannot imagine how many millions of dollar$$ booking.com makes in reservations that can not be used. I hope this posting will be seen by a law form that is filing a class action lawsuit on this deceptive practice.
Not suprising, there is no place on the booking.com website to post feedback, suggestions or complaints.
