- Report: #986815
Complaint Review: BlueBird American Express - Internet Internet
Reported By:
Linda -
Indianapolis, Indiana, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
BlueBird American Express
Internet, Internet, United States of America
Phone:
(877) 486-5990
Web:
bluebird.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BlueBird American Express Bluebird, Blue Bird, American Express, Amex Money removed from my account , Internet
I deposited $720.00 into my prepaid BlueBird by American Express debit card. I went to the walmart ATM with MoneyPass to withdraw money. Per American Express, I can debit up to $500.00 from an ATM. I first withdrew $300.00, it attempted to charge $301.50 (the $1.50 fee was from the ATM which Amaerican Express waived automatically) so only $300.00 came out of my bluebird account. I then attempted to withdraw $200.00 which attempted to withdraw $201.50 and declined my request. I figured this was the cause of my issue and stuck with the $300.00. Later I reviewed my online statment and it shows that I withdrew the $300.00 and the $200.00. I called customer service and was told that the money was withdrawn and that an investigation would take place. I have yet to hear from ANYONE regarding this matter! I called American Express to confirm the "investigation" had been established. I was advised that it was. The issue took place on 12/21, it is now 12/25 (Christmas Day); No response from American Express!
1 Updates & Rebuttals
DustinF860
Salisbury,Connecticut,
United States of America
They did the same thing to me !
#2Consumer Comment
Tue, January 01, 2013
Same story here sounds like a common practice with them.
I went to withdrawl 500$ with the atm fees it tried to take out 503$ so the transaction was declined at the ATM. I came home to find it debited my account 503 plus the 2 fee they charge. Customer service is absolutely HORRIBLE. They kept telling me "Im Sorry sir it looks like it went through fine on our end " So I reminded them of the 500$ and the woman goes "Oh yes your right"
I had to file a dispute and was told it takes 6-8 WEEKS!!! If you read the fine print on the website it says while they investigate your dispute they will put the disputed funds back available within 10 business days. She also said someone from Bluebird would contact me when the funds were back in my account. So far nothing. This happened on 12/26
They are playing with peoples money... I can't wait to cancel this card
