Felicia
Culver City,#2UPDATE Employee
Sat, January 13, 2007
To address the quality of the gems - we apologize if the product arrived damaged. Indeed, the quantity of the diamonds did not appear in the listing, however, the carat weight was listed as a total of 0.07ctw. If customers review the information on the listing thoroughly before purchasing the item, and find they need additional information, we suggest they contact customer service immediately. The customer should receive a response within 48 hours. Should the item arrive to us in the condition the customer described, we will honor her request for a full refund. The returns department will be notified of the circumstances surrounding this return and we will issue a refund accordingly. We appreciate the information listed in this complaint as it allows us to better resolve the issue.
Felicia
Culver City,#3UPDATE Employee
Sat, January 13, 2007
To address the quality of the gems - we apologize if the product arrived damaged. Indeed, the quantity of the diamonds did not appear in the listing, however, the carat weight was listed as a total of 0.07ctw. If customers review the information on the listing thoroughly before purchasing the item, and find they need additional information, we suggest they contact customer service immediately. The customer should receive a response within 48 hours. Should the item arrive to us in the condition the customer described, we will honor her request for a full refund. The returns department will be notified of the circumstances surrounding this return and we will issue a refund accordingly. We appreciate the information listed in this complaint as it allows us to better resolve the issue.
Felicia
Culver City,#4UPDATE Employee
Sat, January 13, 2007
To address the quality of the gems - we apologize if the product arrived damaged. Indeed, the quantity of the diamonds did not appear in the listing, however, the carat weight was listed as a total of 0.07ctw. If customers review the information on the listing thoroughly before purchasing the item, and find they need additional information, we suggest they contact customer service immediately. The customer should receive a response within 48 hours. Should the item arrive to us in the condition the customer described, we will honor her request for a full refund. The returns department will be notified of the circumstances surrounding this return and we will issue a refund accordingly. We appreciate the information listed in this complaint as it allows us to better resolve the issue.
Felicia
Culver City,#5UPDATE Employee
Sat, January 13, 2007
To address the quality of the gems - we apologize if the product arrived damaged. Indeed, the quantity of the diamonds did not appear in the listing, however, the carat weight was listed as a total of 0.07ctw. If customers review the information on the listing thoroughly before purchasing the item, and find they need additional information, we suggest they contact customer service immediately. The customer should receive a response within 48 hours. Should the item arrive to us in the condition the customer described, we will honor her request for a full refund. The returns department will be notified of the circumstances surrounding this return and we will issue a refund accordingly. We appreciate the information listed in this complaint as it allows us to better resolve the issue.