- Report: #245190
Complaint Review: Bidz.com - Culver City California
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Bidz.com
3562 Eastham Dr Culver City, 90232 California, U.S.A.
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Bidz.com RIPOFF, CONFUSING DECEPTIVE SHIPPING, HIGH SHIPPING CHARGES Culver City California
I've been to the bidz.com web site on several occasions, and had never won any auctions until recently. At this point, I can't speak to lost shipments or broken items, but I basically knew what I was bidding on. I can pretty much read the descriptions, and know what I am getting. If a diamond is described as J in color and S2 in clarity, then I know its a very poor quality stone. And yes, I know that the "compare price" is highly inflated.
I won several items, and then bid on another item, and received a pop-up that said I had to pay for my first 3 auctions. I actually intended to keep bidding on other items, as I had read that you could have 30 jewelry items per invoice for $3.00 for each additional item.
It does say that shipping items are based on category, and gift items can be combined up to a total of 3 items. I have no clue what gift items are. It also says that combined gift items are $5.00 for each additional item, and gift items cannot be combined with jewelry items. I had read the shipping charge for US shipping, which I read as $7.95 for Priority Mail.
I went to the checkout, and the shipping charge then was $10.95 (I think it was FEDEX) with $3.00 each additional. These can't be gift items since it was only $3.00 each additional and you can't combine gift items with jewelry items. So why was I only allowed to bid on 3 items before I had to check out when it said I could have 30? It would seem to me that it is simply to get higher shipping charges.
Then I noticed that there was a "transaction fee" which was $3 and some change. The money itself was not important, but I have never on that site seen any mention of this fee. I just like to be informed of all fees.
Thankfully, I did not complete the transaction, and I will certainly never visit that site again.
Wright
North Charleston, South Carolina
U.S.A.
I won several items, and then bid on another item, and received a pop-up that said I had to pay for my first 3 auctions. I actually intended to keep bidding on other items, as I had read that you could have 30 jewelry items per invoice for $3.00 for each additional item.
It does say that shipping items are based on category, and gift items can be combined up to a total of 3 items. I have no clue what gift items are. It also says that combined gift items are $5.00 for each additional item, and gift items cannot be combined with jewelry items. I had read the shipping charge for US shipping, which I read as $7.95 for Priority Mail.
I went to the checkout, and the shipping charge then was $10.95 (I think it was FEDEX) with $3.00 each additional. These can't be gift items since it was only $3.00 each additional and you can't combine gift items with jewelry items. So why was I only allowed to bid on 3 items before I had to check out when it said I could have 30? It would seem to me that it is simply to get higher shipping charges.
Then I noticed that there was a "transaction fee" which was $3 and some change. The money itself was not important, but I have never on that site seen any mention of this fee. I just like to be informed of all fees.
Thankfully, I did not complete the transaction, and I will certainly never visit that site again.
Wright
North Charleston, South Carolina
U.S.A.
1 Updates & Rebuttals
Mayra
Culver City,California,
U.S.A.
IT IS REQUIRED THAT NEW USERS TO BIDZ PAY FOR THERE 1ST 3 WINNING AUCTIONS BEFOR PLACING OTHER BIDS
#2UPDATE Employee
Mon, August 13, 2007
THANK YOU FOR YOUR COMPLAINT. IN REGARDS TO OUR COMPARE PRICE, OUR COMPARE PRICE IS.... the maximum price other jewelers advertise online, for similar or the same jewelry item. This price in no way reflects an appraised value, worth or suggested retail price..... ALSO ALL THE INFORMATION IN QUESTION , I CAN VERIFY THAT YOU HAVE BEEN TO OUR HELP DESK AND MAYBE YOU WERE JUST A LITTLE CONFUSED IN REGARDS TO SOME OF OUR SUBJECTS. EVRYTHING WE LIST VERIFIABLE VIA THE HELP DESK YOU MAY ALSO REACH US AT 800-444-81241 SUNDAY THRU SUNDAY 8:00 TO 5:00 PACIFIC STANDARD TIME
