- Report: #281696
Complaint Review: Bidz.com - Culver City California
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Author Confirmed
Why?
Bidz.com
3562 Eastham Dr. Culver City, 90232 California, U.S.A.
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Bidz.com NEVER RECEIVED ITEM NO REFUND Culver City, CA 90232Culver City California
Ordered a ring from Bidz.com, after 2 weeks and not the receiving item, even though they charged me for priority shipping, I contacted bidz and they sent me an email to file a claim. They gave me the tracking number and I checked with the Post Office and it stated it was never delivered and quite honestly I dont believe they even mailed it. Bidz sent me a form to fill out and have notorized and I did this, I then mailed it back to them. Now they are stating they never received my claim form and cancelled my account when I filed a dispute with paypal. This company needs to be investigated and shut down. I told them I purchased an item, paid for it and never received it, that is stealing. That is what this company does, it steals from its customers. Do not buy from them. I am hoping paypal will do the right things and give me my 48.00 back, time will tell
Carolyn
West Townsend, Massachusetts
U.S.A.
Carolyn
West Townsend, Massachusetts
U.S.A.
1 Updates & Rebuttals
Lynne
Culver City,California,
U.S.A.
Refund
#2UPDATE Employee
Wed, October 31, 2007
Thank you for your inquiry. The account referred above was reviewed. The customer has not received a refund yet and that is becuase the claim forms have not been received. Upon receiving that letter, it usually takes about 7 days for the refund to be issued, it can also take up to 30 days. The customer was informed that the letters have not been received yet. We asked the customer if she had a tracking number that she can give, that verified that we had in fact received that letter. She said that she just mailed it out just like her other mail. At this point there is no notarized letter. Customers needs to resend that letter and make sure that it is certified, that way it can be traced in transit and she has proof of delivery. When a customer submits all the information requested, we issue the refund in a matter of days. We have procedures to follow and so does the consumer.
