- Report: #384208
Complaint Review: Bidz.com - Culver City California
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Author Confirmed
Why?
Bidz.com
3562 Eastman Dr Culver City, 90232 California, U.S.A.
Phone:
800-444-8124
Web:
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Bidz.com FALSE ADVERTISING: Advertised a 7ct sapphire and appraised as synthetic; wouldn't accept return after 15 days. Culver City California
Bidz.com refuses to accept the return of a synthetic sapphire they advertised as a genuine 7 ct sapphire because their policy states it must be returned within 15 days of receiving the item if it is not as described. I had no reason to think it was not as described. It was only by exception that I found out it wasn't genuine.
I decided to have it appraised for selling in my business. I've purchased in excess of $20,000 from bidz.com for my business and now in good conscious I cannot sell it without the expense of an independent appraisal on each item. My business has been put on hold.
At first, I tried to give them the benefit of the doubt; an error had happened when posting the item or they have an internal theft problem? But when I had a "live chat" with customer service, they were adamant about not honoring the return. I am appalled that a company can falsely advertise an item and refuse to accept a return.
How many people don't get appraisals on items purchased from bidz.com?
How many people find it's not worth the cost of an attorney, just live and learn?
Well, I have secured an attorney to write a letter to demand the return of this item. If I could, I would return everything I purchased from them. I will never do business with them and I do not recommend anyone else to.
I am also completing a complaint form with the FBI, District Attorney, and the California Attorney General's office. I also plan to find an attorney for a Class Action. When I find the attorney for the class action, I will post his/her name for all the others who have been ripped off by bidz.com. Biggest scam on the internet!
Unhappy Consumer
Woodinville, Washington
U.S.A.
I decided to have it appraised for selling in my business. I've purchased in excess of $20,000 from bidz.com for my business and now in good conscious I cannot sell it without the expense of an independent appraisal on each item. My business has been put on hold.
At first, I tried to give them the benefit of the doubt; an error had happened when posting the item or they have an internal theft problem? But when I had a "live chat" with customer service, they were adamant about not honoring the return. I am appalled that a company can falsely advertise an item and refuse to accept a return.
How many people don't get appraisals on items purchased from bidz.com?
How many people find it's not worth the cost of an attorney, just live and learn?
Well, I have secured an attorney to write a letter to demand the return of this item. If I could, I would return everything I purchased from them. I will never do business with them and I do not recommend anyone else to.
I am also completing a complaint form with the FBI, District Attorney, and the California Attorney General's office. I also plan to find an attorney for a Class Action. When I find the attorney for the class action, I will post his/her name for all the others who have been ripped off by bidz.com. Biggest scam on the internet!
Unhappy Consumer
Woodinville, Washington
U.S.A.
2 Updates & Rebuttals
Unhappy consumer
Woodinville,Washington,
U.S.A.
Bidz.com
#2Author of original report
Tue, November 25, 2008
I sent an email per the "rebuttal" with the information requested. I received a telephone message from Claudia Arenas. I returned her call twice. I have not received an email or a returned call in the last 3 weeks. The only response I did get was Bidz deleted "my orders" on my account. I have copies so they didn't destroy all the evidence of the false advertising. The latest "scam" is they offer free shipping with 5 items. What they don't tell you or provide a link to is a "policy" (scam) that you don't get the free shipping unless you pay for the item the same day. This company is so unethical - they are a disgrace to the internet...shut them down! Unhappy Consumer!
Customer Service Team
Culver City,California,
U.S.A.
Bidz.com
#3UPDATE Employee
Tue, October 28, 2008
Dear Customer, We would like to begin by apologizing for any inconveniences this may have caused you. Can you please provide us with your username or listing number of the item in question so that we can locate the account and further assist you. please forward that information to [email protected] Thank you, Customer Service Team Bidz.com 3562 Eastham Dr. Culver City, CA 90232 310.280.7375 FAX [email protected] ACCESS OUR LIVE HELP LINK FOR 24 HOUR CUSTOMER SERVICE
