- Report: #418528
Complaint Review: Bidz.com - Culver City California
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Author Confirmed
Why?
Bidz.com
Culver City, 90232 California, U.S.A.
Phone:
800-444-8124
Web:
N/A
Categories:
Business Rating:
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Bidz.com bidz.com sells crappy items then withholds won items if price too low Culver City California
At Bidz.com the majority of items are crackerjack prize quality, unrealistic and misleading 'compare' prices, others have stones fall out both before and after receipt, items not as described with plated metal for solid gold and fake gemstones, excessive handling & transaction fees, and my biggest gripe is taking no responsibility for items after a short 2-week period.
Today the site was down and after calling the rep said to wait 30-minutes to an hour. After about 45 minutes I noticed it was back up so did some bidding. Won a few items because folks probably hadn't realized it was up yet. After a while went to check on my invoice and found 5 out of 6 items had been 'relisted'. Contacted live chat and they just blew me off saying "items were won improperly"!!! One item was apparently won "properly" but the others were not??
This business is out to take advantage of and rip off people. If they don't like the "sold" price they claim technical error and relist yet send immediate emails demanding payment for items they made big profits in. This was my last dealing with this online ripoff company.
mud
Everywhere, Missouri
U.S.A.
Today the site was down and after calling the rep said to wait 30-minutes to an hour. After about 45 minutes I noticed it was back up so did some bidding. Won a few items because folks probably hadn't realized it was up yet. After a while went to check on my invoice and found 5 out of 6 items had been 'relisted'. Contacted live chat and they just blew me off saying "items were won improperly"!!! One item was apparently won "properly" but the others were not??
This business is out to take advantage of and rip off people. If they don't like the "sold" price they claim technical error and relist yet send immediate emails demanding payment for items they made big profits in. This was my last dealing with this online ripoff company.
mud
Everywhere, Missouri
U.S.A.
2 Updates & Rebuttals
Jd
La Jolla,California,
U.S.A.
False Advertisement
#2Consumer Comment
Fri, February 20, 2009
I recently won a ring for around $1,800. It was price compared at over $12,000, and came with a lab created appraisal report for over $12,000. I took it to another appraiser, and it was appraised for less than half of the value ($5,100). The diamond color and clarity was grossly misrepresented. If Bidz.com is going to provide a certified lab report on the piece of jewelery, it should be accurate, and not thousands of dollars off. This is a major form of false advertisement.
Customer Service Team
Culver City,California,
U.S.A.
Bidz.com
#3UPDATE Employee
Thu, February 05, 2009
Dear Customer, We would like to begin by apologizing for any inconvenience this may have caused. All of our items are guaranteed to be as described. We provide detailed item descriptions to give everyone a better idea on how the item will look. We offer 100% money back guarantee on items that are not as described. We carry a large variety of gemstones, genuine and created. Every single item description will state if the gemstone is created or genuine. We also carry all sorts of metals. We carry everything from sterling silver to platinum. Our shipping prices are also disclosed on every item description page. They can also be found on our Help Section under Shipping. Bidz.com offer's 100% risk free auctions, except when a technical glitch prevents that from happening. In such a case, Bidz.com reserves the right to stop, restart, or cancel any auction at any time, including before, during and after. Please feel free to contact our customer service department for any questions and concerns. Thank you, Customer Service Team Bidz.com/Buyz.com 3562 Eastham Dr. Culver City, CA 90232 PH 310-280-7373 Toll 800-444-8124 [email protected] ACCESS OUR LIVE HELP LINK FOR 24 HOUR CUSTOMER SERVICE
