- Report: #231744
Complaint Review: BIDZ.Com - Culver City California
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Author Confirmed
Why?
BIDZ.Com
3562 Eastham Drive Culver City, CA 90232 Culver City, 90232 California, U.S.A.
Phone:
800-444-8124
Web:
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BIDZ.Com Bidz.com selling fake jewelery listed as real - had it checked by a jeweler Culver City California
I recently won a bid for a "Exquisite Bracelet w/ preciouse stones - Genuine Diamonds and Rubies made in Solid Yellow Gold"
Purchase Price $ 159.00
Supposed estimated value $1,199.00
I brought this to a jeweler to have it checked out I was told that the stones are either lab created or synthetic, that there was no way they were real.
I complained by phone and email to BIDZ.com w/ no response, they said someone would contact me in 72 hours.
I just sent almost 1-1/2 hrs online w/ their online customer service rep who told me that someone had contacted me it said so in her computer.. but I have not been conacted.. After about 45 minutes she finally gave me a return auth #. I asked repeatedly about the stones being fake to which she retorted - "All items match their description" and " I am sorry for the inconvience this situation has caused" I asked over and over again about the bracelet and she avoided my questions, Since my compliant i did notic that now it is listed as a "Created Ruby" bracelet, so they obviously checked it out and know that the stones are fake but would not admit it to me.
She said I could send proof from the jeweler to get a full refund (which will cost me $40.00 to have it appraised and they will not refund that part)Supposedly someone is going to contact me on Monday regarding this. I am thinking about calling the local newscrew/newspaper and reporting them - also to the better business beauru & consumer protection. I am wondering about all the other people who bout supposed real jewelery from them that have no idea they paid a lot of money for junk.
I did have 2 other pieces checked at the jeweler that were indeed real and i am very happy w/ those but I told the customer sales rep how i felt ripped off, and that I thought they were doing a bait and switch - she ignored most of my questions/commments and acted like I never asked them. I guess w/ them it is a "Buyer Beware' type of mentallity - It is really hard to get any type of appeasable resolution with them. How about sending me what I paid for.... A REAL RUBY BRACELET!!!!!!!!!!!
I did recieve a return authorization and after I have it properly appraised and reported I will return it (insured w/ a tracking #) for a refund - they better not hit me w/ a restocking fee for selling me junk. But someone has to report them, you should not be allowed to victimize consumers for a profit w/o so much as a sorry or actual retribution when you get caught out.
Kristen
Haddam, Connecticut
U.S.A.
Purchase Price $ 159.00
Supposed estimated value $1,199.00
I brought this to a jeweler to have it checked out I was told that the stones are either lab created or synthetic, that there was no way they were real.
I complained by phone and email to BIDZ.com w/ no response, they said someone would contact me in 72 hours.
I just sent almost 1-1/2 hrs online w/ their online customer service rep who told me that someone had contacted me it said so in her computer.. but I have not been conacted.. After about 45 minutes she finally gave me a return auth #. I asked repeatedly about the stones being fake to which she retorted - "All items match their description" and " I am sorry for the inconvience this situation has caused" I asked over and over again about the bracelet and she avoided my questions, Since my compliant i did notic that now it is listed as a "Created Ruby" bracelet, so they obviously checked it out and know that the stones are fake but would not admit it to me.
She said I could send proof from the jeweler to get a full refund (which will cost me $40.00 to have it appraised and they will not refund that part)Supposedly someone is going to contact me on Monday regarding this. I am thinking about calling the local newscrew/newspaper and reporting them - also to the better business beauru & consumer protection. I am wondering about all the other people who bout supposed real jewelery from them that have no idea they paid a lot of money for junk.
I did have 2 other pieces checked at the jeweler that were indeed real and i am very happy w/ those but I told the customer sales rep how i felt ripped off, and that I thought they were doing a bait and switch - she ignored most of my questions/commments and acted like I never asked them. I guess w/ them it is a "Buyer Beware' type of mentallity - It is really hard to get any type of appeasable resolution with them. How about sending me what I paid for.... A REAL RUBY BRACELET!!!!!!!!!!!
I did recieve a return authorization and after I have it properly appraised and reported I will return it (insured w/ a tracking #) for a refund - they better not hit me w/ a restocking fee for selling me junk. But someone has to report them, you should not be allowed to victimize consumers for a profit w/o so much as a sorry or actual retribution when you get caught out.
Kristen
Haddam, Connecticut
U.S.A.
2 Updates & Rebuttals
Kathleen
Mesa,Arizona,
U.S.A.
I like Bidz.com!
#2Consumer Comment
Thu, February 01, 2007
I've made several purchases from Bidz.com and have been very happy with the results. When bidding remember to figure in the shipping and handling: one of my purchases was for jewelry at very low prices...less than the shipping!
Felicia
Culver City,California,
U.S.A.
Our apologies - Issue has been resolved
#3UPDATE Employee
Thu, February 01, 2007
In this case, the customer is correct in having received an item that was not as described. Due to the fact that we upload millions of listings everyday, we are naturally prone to the occasional mistake in our listings. We deeply regret the situation and extend our apologies for the inconvenience. Looking into the customer's account, our returns manager has notated that the listing is to be corrected in our systems and all auctions loaded are now displaying the correct info. The notation also included instructions to grant a full refund to the customer upon receipt of the item. This means an appraisal is NOT NEEDED for this return. Again, an appraisal is NOT needed for this return. For future reference, customers do not necessarily need a paid appraisal. A signed statement from a jeweler (which can be composed by the customer and signed by the jeweler)would be sufficient. Any proof that can be provided by the jeweler will definitely aid in obtaining a full refund upon return. At this time, we would like to thank the customer for brining this issue to our attention. It is rare that these issues occur, but we will definitely take any steps to better our services.
