- Report: #634923
Complaint Review: Best Buy Golf Supply - Orangevale California
Reported By:
T.J. -
, Mississippi, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Best Buy Golf Supply
8863 Greenback Lane Suite 225 Orangevale, 95662 California, United States of America
Phone:
877-209-6381
Web:
Categories:
Business Rating:
(0)
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Best Buy Golf Supply Will not return my calls or emails Orangevale, California
On August 14, 2010,
I ordered a Mizuno Staff Bag from Best Buy Golf Supply. I did get a confirmation email, but have sent this company numerous emails and have tried calling numerous times yet no response. When I login the order history, it only states that the order is still being processed. They website states that it has been trusted since 1997 yet when I read reviews from customers, they are all bad. I suggest no one use this company for anything. The bag was supposed to be here in 3-5 days. Why don't they return my phone calls? I believe this is a one person operated business and when swamped with orders can not keep up. I am going to give my lawyer a call later this week to see how we can resolve this problem. Also, I looked up the address in the yellow pages and did not see where Best Buy Golf Supply was even based in the Orangeville area, or in California for that matter. I'm starting to believe that I got scammed.
2 Updates & Rebuttals
Ken
Orangevale,California,
Very sorry for any inconvenience
#2UPDATE Employee
Tue, December 03, 2013
Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.
Thank you
BBGS
Ken
T.J. Brooks
United States of Americastill no respone
#3Author of original report
Mon, August 30, 2010
I would just like to update my report and say that I have tried calling this company (both phone lines) and emailing them again today. They still have not called or emailed me back. I have seen a lot of excuses that Ken has been giving in the past years for reasons shipments were late or not received. I really do not want to have a legal letter sent to them, but it is becoming the only option I have.
