- Report: #472964
Complaint Review: Best Buy Golf Supply - Orangevale California
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Best Buy Golf Supply
8863 Greenback Lane Suite 225 Orangevale, 95662 California, U.S.A.
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Best Buy Golf Supply NO RESPONSE AND LIED TO.. 19 DAYS WITHOUT ACTIVITY ON THE ORDER Orangevale California
I placed an order with bestbuygolfsupply on 7/5/09 and let them process my order. After 10 days I began trying to contact someone at this company. For 3 consecutive days I emailed their "customer service" and the 4th day got a reply. I also attempted to Call them on their ordering line and talked to an extremely rude person for 1 second before telling me I had to email my questions. Right after that I received this response..
"Dear Valued Customer, We have emailed you 3 times you may want to check your junk box on your email. We are just waiting on a shaft shipment from True Temper we will receive Thursday/Friday and will ship your order right away" This was on WEDNESDAY 7/15/09.
Amazingly those mysterious emails sent to me or my junk email box, (which is a complete lie), didn't effect that response which somehow found its way to my inbox.
I was expecting an email with my order being shipped within the next day or two, since this is what they told me and still have not received any information on the longest processing order in Internet History.
I have attempted in the week following that email to find out what is going on and SHOCKINGLY, No response to my emails. I have sent an email telling them to cancel the order and have gotten zero response.
If you are wanting golf equipment for this Year don't order through them. If you can wait till next golf season, go ahead and give them a try.
Thanks for your excellent customer service or Lack there of...
I wish I would have read all the complaints against this company BEFORE I made my order. I guess we all make a mistake sometime. Unfortunately, mine has cost me new golf clubs I was excited for.
Blue&gold10
massillon, Ohio
U.S.A.
"Dear Valued Customer, We have emailed you 3 times you may want to check your junk box on your email. We are just waiting on a shaft shipment from True Temper we will receive Thursday/Friday and will ship your order right away" This was on WEDNESDAY 7/15/09.
Amazingly those mysterious emails sent to me or my junk email box, (which is a complete lie), didn't effect that response which somehow found its way to my inbox.
I was expecting an email with my order being shipped within the next day or two, since this is what they told me and still have not received any information on the longest processing order in Internet History.
I have attempted in the week following that email to find out what is going on and SHOCKINGLY, No response to my emails. I have sent an email telling them to cancel the order and have gotten zero response.
If you are wanting golf equipment for this Year don't order through them. If you can wait till next golf season, go ahead and give them a try.
Thanks for your excellent customer service or Lack there of...
I wish I would have read all the complaints against this company BEFORE I made my order. I guess we all make a mistake sometime. Unfortunately, mine has cost me new golf clubs I was excited for.
Blue&gold10
massillon, Ohio
U.S.A.
2 Updates & Rebuttals
Ken
Orangevale,California,
Very sorry for any inconvenience
#2UPDATE Employee
Tue, December 03, 2013
Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.
Thank you
BBGS
Ken
Scott
San Jose,California,
U.S.A.
Cancel it.
#3Consumer Suggestion
Fri, April 09, 2010
I hope you paid by credit card. Keep track of the dates and time you communicated with them. Even the emails you sent them.
Since you have not received your merchandise and it was no fault of yours, demand a refund. If they say they can't because it's in process, hold your ground and say no.
Next, contact your credit card company and have them reverse the charge. Tell them the merchant doesn't reply to your emails and when they do, they keep telling you a couple more days. It's been 9 months and you still don't have your merchandise.
Now the most important step, file a complaint with the District Attorney Office, http://www.sacda.org/. This is where you will need the dates and times of your communications.
Judging by the number of complaints on this site, Bestbuygolfsupply has been ripping off people for years. They need to be stopped once and for all.
