- Report: #751031
Complaint Review: best buy golf supply - Orangevale, CA Internet
Reported By:
Mdbrealtor -
Ft. Collins, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
best buy golf supply
Orangevale, CA, Internet, United States of America
Phone:
Web:
www.bestbuygolfsupply.com
Categories:
Business Rating:
(0)
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best buy golf supply bestbuygolfsupply.com Order pending - then gone?? NO response to phone calls or emails! STAY AWAY, Internet
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I placed a $299.64 order for golf club components. Two weeks later my order was still listed as pending. Tried calling 10-15 times, went to voice mail each time and I left messages. Tried emailing to their sales dept., customer service dept., on numerous occasions with no response. Now my order doesn't show up at all. I have to watch my credit card account every day to make sure they don't charge me for nothing! I almost hope they do so I can go to the Orangevale Police Department Consumer Fraud Officer and file a legal complaint against these low life scammers...
1 Updates & Rebuttals
Ken
Orangevale,California,
Very sorry for any inconvenience
#2UPDATE Employee
Tue, December 03, 2013
Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.
Thank you
BBGS
Ken
