- Report: #722286
Complaint Review: Berger-Allied - St. Paul Minnesota
Reported By:
Terri -
Napa, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Berger-Allied
2950 Long Lake Road, St. Paul, 55113 Minnesota, United States of America
Phone:
651-639-6452
Web:
www.bergerallied.com
Categories:
Business Rating:
(0)
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Berger-Allied Berger Transfer & Storage Charged me over $123,000, damaged most of my furniture, refuses to pay for repairs! St. Paul, Minnesota
I stored 32,000 pounds of valuable furnishings and art with Sarasota Cook Moving & Storage in Bradenton, FL (also known as Sarasota Moving Systems and as Cook Moving & Storage). I paid between $1,520 and $2,060 per month for storage in what they claimed was a "state-of-the-art, environmentally controlled facility." Over a 42 month period, I paid over $123,000 in packing, transport and storage fees. Sometime during this period, Cook was acquired by Berger Allied, an affiliate of Allied Van Lines, but no one ever notified me that the sale had occurred. I did not find out until I called to schedule transport of my furniture from their facility to my new home in California.
When the furniture was delivered to me, many of the pieces had sustained serious damage. Several independent furniture restoration experts were consulted about the cause of damage, and all said there were two primary causes. The first was that the furniture had been exposed to extreme temperatures and other hostile conditions during storage. None of the experts consulted believed the furnishings had been stored in an environmentally controlled facility as Cook/Berger Allied claimed. The second cause of damage was rough handling and neglect.
I have moved many times, sometimes cross-country, and have used a number of different companies. I have never experienced anything like this. I have been trying since June 23, 2010 to get Berger-Allied to make a reasonable settlement with me for the damages but they have flatly refused. Cost to repair the furnishings, light fixtures and art is now over $30,000. Berger-Allied finally admitted some fault but offered a settlement of about $580.
They have been HORRIBLE to deal with. I believe they committed fraud by charging me for environmentally controlled storage and then deliberately not supplying it. I have been dealing with Cook/Berger Allied's claims office in St. Paul, MN, and they are AWFUL. Finally I have given up getting a fair settlement from them, and have filed a claim with my homeowner's insurance company. One of the adjusters from my insurance company told me that when she contacted Berger Allied for information, they outrightly lied to her about the facts concerning my claim.
Do not EVER use this company. They are crooks.
When the furniture was delivered to me, many of the pieces had sustained serious damage. Several independent furniture restoration experts were consulted about the cause of damage, and all said there were two primary causes. The first was that the furniture had been exposed to extreme temperatures and other hostile conditions during storage. None of the experts consulted believed the furnishings had been stored in an environmentally controlled facility as Cook/Berger Allied claimed. The second cause of damage was rough handling and neglect.
I have moved many times, sometimes cross-country, and have used a number of different companies. I have never experienced anything like this. I have been trying since June 23, 2010 to get Berger-Allied to make a reasonable settlement with me for the damages but they have flatly refused. Cost to repair the furnishings, light fixtures and art is now over $30,000. Berger-Allied finally admitted some fault but offered a settlement of about $580.
They have been HORRIBLE to deal with. I believe they committed fraud by charging me for environmentally controlled storage and then deliberately not supplying it. I have been dealing with Cook/Berger Allied's claims office in St. Paul, MN, and they are AWFUL. Finally I have given up getting a fair settlement from them, and have filed a claim with my homeowner's insurance company. One of the adjusters from my insurance company told me that when she contacted Berger Allied for information, they outrightly lied to her about the facts concerning my claim.
Do not EVER use this company. They are crooks.
3 Updates & Rebuttals
Stephen
Pittsboro,North Carolina,
United States
Allied Van Lines
#2Consumer Comment
Tue, April 24, 2018
If Allied is connected with the move, say no more. They have consumer unfriendly policies. We got ripped off too....in both our storage and delivery from them.
Terri Miller
Napa,California,
United States of America
Berger-Allied Committed Fraud
#3Author of original report
Tue, May 24, 2011
The rebuttal submitted by the "Berger-Allied Employee" about a 60 cents per pound limit is yet another illustration of Berger-Allied's incompetent employees, and their blatant efforts to defraud their customers. The report I filed is not about routine moving damage that would be subject to the 60 cents per pound limit. The report is about the fact that the company committed outright fraud against me and dozens of other storage customers in Bradenton, FL when they represented their storage facility in Bradenton as being "environmentally controlled." They charged between $1500 and $2000 PER MONTH for this service, all the while providing no environmental control at all.
This form of fraud is illegal in the State of Florida and in most other states.
Lauren Ysseldyke
Illinois,United States of America
$60./lb Coverage
#4UPDATE Employee
Wed, April 27, 2011
Ms. Miller,
I work for Allied Van Lines and I'm very sorry to hear about your unfortunate experience with Berger Moving and Storage. I contacted customer service about your complaint and was able to recieve more background on the situation.
It appears that you had a $.60/lb coverage on your shipment while in storage and while in transit. Your claim was settled at $.60/lb. Unfortunately, there really is nothing else the agent can do since this is the coverage that was chosen.
