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  • Report:  #184224

Complaint Review: BankCard University - Impact Processing - Salt Lake City Utah

Reported By:
- Birmingham, Alabama,
Submitted:
Updated:

BankCard University - Impact Processing
7135 South Highland Drive Salt Lake City, 84121 Utah, U.S.A.
Phone:
866-5446535
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I responded to an email about a business opportunity offer to sell credit card processing to businesses. The email linked to web pages describing the offer parameters and referred to a $5000 "sign on bonus". It required me to enter my personal demographics on the lead page. Then it asked for my credit card info to pay for S&H to send my agency kit and sign up papers. Note***Sign up Papers. In order to get the info needed to review the opportunity, I had to enter my credit card info, or simply "X" out. Desiring to furhter investigate, and reasoning that the $2.87 charge was in line and much better that most of the Internet rip-offs that charge $9.95 or more, I decided, Why not?

Three days after I recieved the agent package, the scam began to materialize by Bankcard U charging my credit card for $34.95 labeled "Legal Services". Since I was not expecting any more charges and the sign up paper work authorization had not been review, let alone sent, the bogus charge caused my cc balance to go overlimit causing a $39 overlimit fee.

When I called the number referenced on the charge, It rang incessively with no answer, numerous times over two days. I began to smell a rat, so I went to the website shown on the paper work. This is an elaborate hoax, appearing to be legit, with all the bells and whistles of a proper business. I screen printed and then sent emails to all the email addresses listed on the website. They all bounced back as undeliverable, recipient unknown.

I looked up on the info pack that listed "Wells Fargo Bank" as the parent company, so I reasoned that Wells Fargo is a legtimate company, and so I sent a copy of the email to them. After waiting another day, I sent an email to the Corporate Board of Wells Fargo. I recieved a very polite email back within hours from an official of Wells Fargo with regrets that I was having trouble and lamenting on the criminal acts of Internet scam artist, in particular those criminally using the Wells Fargo name. He has to be copied back with any information I discover in trying to resolve this problem, so I beleive that Well Fargo is a victim too.

The Internet is like a big school of fish, feeding on itself. Scum, low life vultures prey on innocent, idealists just trying to practice the human dream of entrepreneural pursuits. It is not an American Dream alone, all mankind seeks the ability to earn for themselves and their family is some way.

Unfortunately there are far too many worm dirt, satanic piles of human extrement out there always trying to find short cuts to prosperity. If you ever meet one, they are recognizable by looking into their eyes; you can see the back of their heads because the have no soul.

I advise you to avoid BankCard University and Impact Processing like the Bird Flu! May they die a fast and painful death and rid the world of a few walking shells with nothing inside.

This rip off report system is a great first step in helping to clean up the Internet. This type of self governing of the industry is sorely needed, before the governments decide to take over and really screw things up. It would be good to figure out a way to become better known though. I've been surfing the Internet for 10 years and the first time I knew about this was only 3 days ago. The other BBB is just a lacky organization of the business community.

Again, I advise you to avoid BankCard University and Impact Processing.

Thanks, Bad Business Bureau.

Jerry

Birmingham, Alabama
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

[email protected]

badbusinessbureau.com

www.ripoffreport.com

Don't let them get away with it.

Make sure they make the Rip-off Report!

We are not lawyers.

We are not a collection agency.

We are Consumer Advocates.

...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency

...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

Click here to see Rip-off Reports filed where consumers say thank you Rip-off Report & badbusinessbureau.com, that we saved them money. Not included are the thousands of thank you e-mails we get every week.


6 Updates & Rebuttals

Hector

Bronx,
New York,
U.S.A.
Representatives might be afected

#2UPDATE Employee

Sun, May 13, 2007

Jerry, you are not harming BankCard University with your report but you might harm decent and honest representatives like me who want to suces in this business. When you applied to the company if you had read the terms and conditions you would read that there is a $34.95 monthly fee for the representatives website provided by the company. Could that fee be your $34.95 charged to your credit card? Think about it. Cordially, Hector **** - Bronx, New York U.S.A.


Vicky

Centre,
Alabama,
U.S.A.
Always read the terms and conditions

#3Consumer Comment

Wed, December 27, 2006

I am not endorsing the company in question. I would like to advise any who are interested in any of these offers to please read their "terms and conditions" before giving any information. This is what I found in their terms and conditions. Also, if this "Chris" person worked for the company they should have known this and advised "Jerry" of the terms in their rebuttal. Fees and Pricing "Membership Fees associated with BCU is monthly. This means you will be billed a monthly fee of $34.95 for your BCU Web Builder and Hosting. Your 34.95 will be billed on the 11th day after your trial begins, By Agreeing to the terms and Agreement you will be receiving a 10 day trial to the BCU system, you have 10 days to decide whether the program is for you this will make you active and you agree and authorize BCU, and sister or affiliate company to bill you this fee monthly until canceled. If your payment is not made either by credit card or check within 30 days of the due date your web site and services will be suspended. If you wish to cancel and not be billed you must call us at 1-866-544-6596 I also agree to be billed monthly for my fees. I agree to the Credit card issuer Agreement accordingly and to honor all charges and fees due. In Fact Member agrees that any disputes will not be chargeback or disputed to there credit card issuer. Any and all disputes will be handled and refunded by BCU. Any disputes from member that causes any financial harm or any losses can and will be held responsible for the reimbursement of those fees and losses. Member also agrees if paid by check or demand debit, that Member agrees to the following term I hereby authorize Reg.net on behalf of BCU, to initiate debit/credit entries to my bank deposit account as indicated upon sign up and enrollment. This authority is to remain in full force and effect until (a) BCU has received my written notification of its termination in such a manner as to afford BCU reasonable opportunity to act on it, and (b) all obligations to BCU that have arisen have been paid in full." I thought you should be made aware of this for future references. Thank you,


Chris

Salt Lake City,
Utah,
U.S.A.
Response notification not recieved

#4UPDATE Employee

Mon, May 08, 2006

Hi Jerry, I never recieved a notification that you replied to my post. I requested to be notified by email from ripoff report when somone replied to the intial posting but I never recieved that notification. I did leave our phone number so that you can call in resolve the issue immediately. We'd be happy to resolve any outstanding issues but you need to give us a call and speak with Steve the Bankcard University account rep - 866-544-6596. If you had called that number previously we would have avoided the last 2 postings of yours. Once the matter is resolved we'll request that you remove the postings.


Jerry

Birmingham,
Alabama,
U.S.A.
Complaint Update - Failure to honor your own words

#5Author of original report

Sat, April 22, 2006

15 days since my last post in response to the rebuttal by "Chris", a supposed employee! I challenged the company to do the right thing, but they proved their true colors by not responding or doing anything to correct their admitted mistake, ie "admitted" were Chris a real employee! The lack of action on their part proves that the rebuttal was simply a ruse to gain P/R by making readers think they were legit and trying to correct their mistake. This is a typical ploy in today's society were the supposed intent is more important that the actual performance! Again, thanks RipOff Reports for the advice; the bank finally took off the bogus charge on my persistent insistance, but only after they charged another overlimit fee! I'll be filing another RipOff Complaint on them to warn other Internetters later. Readers beware, Bank Card University, Impact Processing, ETAL are not trustworthy--don't deal with them!


Jerry

Birmingham,
Alabama,
U.S.A.
Prove It!

#6Consumer Comment

Sat, April 08, 2006

I'm not trying to be hard-nosed, but Prove your good intentions. Your mistake of $34.95 charge resulted in a $39.00 overlimit fee. Credit those charges and you will at least cover the out of pocket cost you caused. I don't know if the Bank is going to increase my rate because of the negative activity, but I will advise further when they make theie determination. Your Rebuttal did not mention the controversy over your relationship with Wells Fargo Bank, or the fact that all email addresses listed on our Website were inoperative. An explanation and corrective efforts are indicated to bring you back into creditable status.


Chris

Salt Lake City,
Utah,
U.S.A.
We apologize

#7UPDATE Employee

Wed, April 05, 2006

Hi Jerry, We apologize for your experience. The response to our program was tremendous and we were overwhelmed by the number of people intersted in selling credit card processing services. We have currently added 4 customer service reps to help handle the added support requests. We also have an account specialist available that I can assign to work with you individually. You can ask for Steve. You can call us at 866-544-6596. The service failure was obviously in our part so I'd be happy to take care of refunding your credit card fees. We would request that you remove your listing on this site assuming we can come to an agreeable solution. We definately want to show you how you can make a fultime income in the credit card processing business. That has been our core business model for the last several years and we'd like to share that success with you.

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