- Report: #1421232
Complaint Review: Baker Resurfacing - Dayton Ohio
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Author Confirmed
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Baker Resurfacing
1210 Rustic Creek Dr Dayton, 45458 Ohio, United States
Phone:
(937) 331-8370
Web:
http://www.bakerresurfacing.com/
Categories:
Business Rating:
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Baker Resurfacing THEY WILL NOT HONOR THEIR WARRANTY... Dayton Ohio
I had Bakers Resurfacing glaze our cast iron bath tub. To be fair to them I will say that once done it looked brand new. He even went as far as to clean the drain hardware which also turned out like new. I was informed that it came with a five year warranty against defects and workmanship. It has been several years now and has started to blister and peel on the bottom and a few places on the sides. I contacted them and was quickly informed that there would be no warranty coverage. I sent the some pictures showing the blistering and peeling. I was informed that the peeling was in fact chips caused by “customer caused damage”. I asked how I could have caused chips. Their reply was, “I must have dropped something on it”.
The only thing that has ever been dropped on it was a bar of soap or an occasional plastic shampoo bottle. Even if something had dropped on it how do you explain the blistering? After speaking with them twice they made it very clear that they would not honor any warranty. All I got was endless excuses as to why they were not going to honor their warranty. They even went as far as to say that I had not given them a copy of the invoice or invoice number. Of course I had not done so yet, I was starting the process with a phone call. When I asked if they would honor their warranty after I provide to them a copy, they just went back to the customer caused damage excuse (still not sure how I caused blistering).
I calmly explained that I was going to make this post which infuriated them to the point they started sending me text messages cautioning me not to in a menacing manor stopping short of making physical threats (I still have them). I strongly encourage you to shop around for a larger company with a track record of honoring their warranty. This company has 6 reviews. 3 of which were years ago and 3 more recent. All of which were posted immediately after the resurfacing; none as a follow up a year or two later. There are many companies out there that do this type of work. Find someone else.
1 Updates & Rebuttals
Vince
Dayton,Ohio,
United States
Not a Baker Resurfacing Customer
#2REBUTTAL Owner of company
Thu, January 25, 2018
Baker Resurfacing has never done work for this individual. When he called the office demanding that we repair his bathtub, he refused to give his name, address, date of work or invoice number. However, while posting this review on another website, he was prompted to give his address, date of work and a cost of the project. Baker Resurfacing never did a job at his address on or around the date given, and we have never resurfaced a bathtub for that price. Virtually every aspect of his review is untrue.
Baker Resurfacing has dozens of reviews throughout the internet that speak to the exceptional level of quality and customer service that our clients have enjoyed throughout the years. Some are old, some are new, but all of our reviewers have been 100% satisfied with their experience with us.
Even if Baker Resurfacing did resurface his bathtub, damage caused by a customer's neglect is not covered under our warranty. All of our residential customers receive a written 5 year warranty, that covers anything material or workmanship related. From the pictures that he sent me, it's clear that the damage was caused by a dropping object. Regardless of if it's a brand new cast iron tub or a resurfaced one, all bathtubs can be chipped by falling objects.
It is unfortunate that this gentleman has decided to maliciously slander the hard working members of Baker Resurfacing, because we refused to provide him with a free service. However, his words can not change the fact that Baker Resurfacing has, and will continue to, provide the Dayton area with the highest quality work, and best customer service imaginable.
