;
  • Report:  #1126150

Complaint Review: Avas Flowers - Internet Internet

Reported By:
JRO - Coraopolis, Pennsylvania,
Submitted:
Updated:

Avas Flowers
Internet, Internet, USA
Phone:
877-638-3303
Web:
Avasflowers.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I ordered funeral flowers & was guaranteed timely delivery as is advertised. I paid extra for express delivery. At funeral home - no flowers. When I called the company, the rep read to me a disclaimer that states "delivery not guaranteed" - in case of weather, etc..(weather was mild & dry). I requested a refund & was refused. 

The rep stated that the flowers would be delivered the next day, so would not give me a refund. I told her that it would be too late as funeral was the next morning. Next day, no flowers. I called company again, even though the funeral was over, to request refund.

They refused but offered a 50%  credit on my next order. I refused that because this offer was not equivalent to what I had paid and also I did not wish to use their services again.

Anyway, I believe that they knowingly do not provide the services purchased but make money by offering "store credit" at less value.



Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//