- Report: #1213259
Complaint Review: Auto-Owners Insurance - Brentwood Tennessee
Reported By:
Extremely Dissatisfied Customer -
La Vergne, Tennessee, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Auto-Owners Insurance
5410 Virginia Way Brentwood, 37027 Tennessee, USA
Phone:
615-373-5200
Web:
www.auto-owners.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Auto-Owners Insurance BAD FAITH INSURER - won't replace older roof for multiple instances of storm damage Brentwood Tennessee
DO NOT EVER SPEND YOUR MONEY WITH THESE PEOPLE to insure your property!!!! I have had 3 instances of storm damage resulting in several roof leaks in an area known for bad storms and subsequent damage. Several people on my street have had their roofs replaced recently that are in the same basic age group as mine (16 years). Auto-Owners REFUSES to replace my roof after two claims filed to achieve such. THEY LOWBALL REPLACEMENT COSTS TO AVOID PAYING.
Also, when confronted with my second denial, I called to advise them of my dissatisfaction with their denial and indicating I would change insurers, THEY COULD HAVE CARED LESS!!! Her response “that’s fine”. Good to know they don’t need the business. The game they are playing is that they are going to have ME replace my roof over time at my own expense! I’ve already spent half my deductible in “repair” costs because they placed costs on items like $9.16. REALLY???? BAD FAITH COMPANY!!! DO NOT INSURE WITH THESE PEOPLE!! They will not provide the coverage you are paying for!!!
They could care less if I continue to experience damage to my property and possibly possessions. THEY JUST WANT MY PREMIUM MONEY AND HAVE NO INTENTION OF USING IT TO HELP WITH STORM DAMAGE TO MY PROPERTY! In the midst of one of the worst winters on record, my latest damage occured due to an ice storm that lasted for 5 days! It results in yet another leak in my roof, which also resulted in my recently installed wood floor pulling up around my hearth. They call in some company I've never heard of "United Storm Adjusters" based in FLORIDA!
What do they know about the severity of TENNESSEE winters???! Again, they've applied ridiculous replacement prices like $0.79 to seal and texture paint walls and ceiling for 604.50 square feet. I want to shop at the home improvement store they do because they obviously have access to smokin deals the premium paying public DOES NOT! Oh, and the conveniently "depreciated" that off. They are estimating charges for insulation replacement without even having gone up in my attic!! which they are only pricing at $8.32!!! THESE PEOPLE ARE RIP OFFS AND CHEATS ACTING IN BAD FAITH!!! They will make me eventually replace my own roof because they price everything in a way to get out of paying!!!
1 Updates & Rebuttals
ClaimAdvocate
Ft Wayne,Indiana,
Don't Get Mad, Get Even!
#2Consumer Comment
Tue, July 14, 2015
You only need to hire a reputable Public Adjuster in Memphis or Nashville, there are several and for 10-15-20% of any recovery they make you will get a new roof in all probability. The Claim Advocate cost is free with no out of pocket money from you until they make a recovery. If they do not win the battle, you owe nothing. Its like getting them for free. Once you win a new roof and resulting water damages, you get the money, not the contractor and you can hire whomever later or do it yourself.
I have found many times where the adjuster has errored out of inexperience or just indifference to you thinking he/she can get away with it. They are like a bad slot machine that never pays off. I have won almost every claim as you have described, but must challenge them as all Bullies need to be pushed back down when they rise up.
Yes, multiple storm losses is a covered peril to covered property. They will take bertterment until you make a replacement, but get the cost nailed down first with the Public Adjuster. The ensuing water loss not otherwise excluded is always covered. There appears to be some coverage issues to overcome, but a good Public Adjuster can do that for you. A good PA with decades of experience costs you the same as a contractor playing like a public adjuster or an inexperience public adjuster. Dont settle for anyone but the best with years of track record.
Just look up on the interent for a Public Adjuster and let him fight this battle for a win-win outcome.
Best of Luck
Report Attachments
