- Report: #1291492
Complaint Review: Appliancesconnection.com -
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Author Confirmed
Why?
Appliancesconnection.com
USA
Web:
appliancesconnection.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Appliancesconnection.com stated no drain needed for ice machine Internet
I ordered an under counter ice machine because the specs stated on their website said "no drain required". When the ice machine arrived, I looked at the installation instructions, they clearly indicated that a drain was needed.
I called appliances connection and asked which info was correct, (the website or the instructions), I was transferred 4 times and disconnected. I called a second time, same result, on my 3rd call I got someone in customer service, when I explained the problem, the guy said; the water has to go somewhere. I was furious, he said "sorry for the misunderstanding", I said that there was no misunderstanding, your advertising was false and misleading, he was an absolute jerk. I was transferred to another person, she said that as soon as I signed a form and sent it back to them they would arrange pick up. I received the form and it clearly said that I would be charged $0.75 per pound of weight for the return shipping. I called them and said that I was not going to pay shipping because the return was not my fault, it was due to the fact that they lied in their advertising.
These people are rip-off artists, I strongly recommend that you think twice before doing business with them. I will make sure that everyone I know does not buy anything from them.
Thomas-Las Vegas,Nv
1 Updates & Rebuttals
We have reached a compromise,
#2Author of original report
Wed, March 09, 2016
I withdraw my complaint with Appliances Connection, their customer service has prevailed. I am satisfied with the results.
