I was trying to file a service request on Monday 11/20/17. I was on hold for one hour and 20 minutes. Unbelievable.
My furnace is not working. American Home Shield assigned a repair company (Air Max Heating and Cooling) who gave me an appointment for 11/22/17 from 12-4.
The repair person never showed up. I have called the repair company but gotten their answering machine. There is no other contact number. Since Thanksgiving is tomorro 11/23/17, this means I will have been without heat for at least 5 days. Ridiculous. Never use American Home Shield.