- Report: #56720
Complaint Review: American Family Insurance - Madison Wisconsin
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Author Not Confirmed
Why?
American Family Insurance
6000 American Parkway Madison, 53783 Wisconsin, U.S.A.
Phone:
608-249-2111
Web:
N/A
Categories:
Business Rating:
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American Family Insurance automobile ripoff, tell you one thing then change stories deceptive company Madison Wisconsin
i recently had my car stolen then reported it to american family via free phone 1-800-374-1111 in columbus ohio to be told by a employee get my car out of the impound and we will reimburse the $139, now they have changed the story , called me a liar and told me i will not get my money back , i have called the following people
ben 1-800-374-1111 xtn 41903
andy hollern (claim supervisor called me a liar )
john johnson(manager)
david anderson (1-608-249-2111 president refuses to call me back)
marta cantu assistant
vicky salzwadel consumer assistant
jackie clarke 1-800-374-1111 xtn 41884
Colin
solon, Ohio
U.S.A.
ben 1-800-374-1111 xtn 41903
andy hollern (claim supervisor called me a liar )
john johnson(manager)
david anderson (1-608-249-2111 president refuses to call me back)
marta cantu assistant
vicky salzwadel consumer assistant
jackie clarke 1-800-374-1111 xtn 41884
Colin
solon, Ohio
U.S.A.
1 Updates & Rebuttals
Ken
Indianapolis,Indiana,
U.S.A.
Do you understand the coverage you purchased?
#2Consumer Comment
Fri, June 04, 2004
Did you have comprehensive coverage? Do you know what your comprehensive deductible was? I assume your vehicle had no damage? Did you ever ask your insurance agent if he could help? Most people that have comprehensive coverage have a deductible. I am an insurance agent & most of my clients have a $500 deductible on comprehensive coverage, therefore if there was no other loss then the impound charges & lets say your deductible was $500, you agreed to with the company & your agent at the time you took out the policy that you personally would cover your own loss up to $500. See the impound charges would most likely be covered however if your deductible was not met again your responsibility to pay.
