- Report: #1460145
Complaint Review: allswisswatch.com; allswisswatch.eu - Offices in PA and CA listed on their contact and below at website
Reported By:
Customer advocate -
IL, Chicago, United States
Submitted:
Updated:
-
Author Confirmed
Why?
allswisswatch.com; allswisswatch.eu
Offices in PA and CA listed on their contact and below at website, United States
Web:
www.allswisswatch.com; allswisswatch.eu
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
allswisswatch.com; allswisswatch.eu Keisha Gomes, Allen Smith Defective, non-working product, refusal to refund, threatened me with posting 200 and more bad reviews to my professional link online Offices in PA and CA listed on their contact and below at website Internet
I ordered a watch from this company. I was very skeptical and I asked them in advance whether my concerns were valid and they assured me they were not. The watch arrived while I was out of town, and when I finally got the watch it fogged up from me washing my hands even though it was supposed to be water resistent to 3M. Then one of the metal markers fell off and the second hand got stuck on the marker that fell off.
I contacted them and I said I didn't want the watch repaired, I wanted a refund as I had no faith that the next watch would be a quality watch. This was a $240 purchase. I asked for a credit or a refund. They refused. Here is the text of their emails:
"The only option you have is to ship it back, we will fix whatever has fallen off and ship the same watch back to you
Thank you
Keisha Gomes"
I responded that I wanted a different remedy and that this response was inappropriate and sought an alternate response. Then the company THREATENED DEFAMATION.
"Hi Katarinna
We work according to policies listed and stated on the Website, clearly.
If you have a problem, ship it back and we’ll fix it as new and ship it back to you
Now down to your threat, which I really do not take lightly, I see you work for a xxx which already has a 1 star rating in google and I really wouldn’t want to make it worse for you and post over 200 negative reviews and also link the reviews to you which will not only damage the company’s Rep but will also put you in hot waters with the company. This is only the start and it take us 1 day to complete, so at this stage I ask you nicely, don’t threaten me or I wouldn’t mind pouring in another 400$ to make your life a living hell.
Good luck
Keisha Gomes"
1 Updates & Rebuttals
Customer
IL,United States
This matter was resolved and settled. Please take down this post.
#2Author of original report
Tue, October 09, 2018
The company restsored its reputation.
