Complaint Review: AISEESOFT - Internet

AISEESOFT is not an honest company, they are deceitful on their claims, and their refund policy is outright criminal, their customer service is not customer inclined, but 100% company inclined.

 While on I-tunes, a back-up restore was done on my Iphone4 that deleted everything current I had, before the restoration of the back up by itunes, over a year of contacts and some important photos I had for my doctor, on an existing medical condition. Its recovery was imperative and AISEESOFT FoneLab – iPhone Data Recovery came as the best choice to recover my lost data.

Their claim on the product website is false or blurry.

 ✔ Retrieve your lost files to computer while keeping current ones intact

• ✔ Recover deleted files from 19 different types of data created on these devices - iPhone 4/3GS, iPad 1 or iPod touch 4
• ✔ Retrieve and export eight types of lost data from any other iOS device, including the iPhone 4S/5/5s/5c, iPhone 6s, iPhone 6s Plus,

 Aiseesoft FoneLab provides Apple device users the perfect solution to restore deleted contacts from iPhone without any files loss. It guarantees you the safe way to get back deleted iPhone contacts completely.

• As an iPhone, iPad or iPod Touch user, the last thing you want to see is the data in your device being lost or deleted mistakenly

 This are the only warnings on the product:

Tip: Check "Only display deleted item", only deleted or lost files will be displayed. This helps you quickly find the target file.

 Note:

1. Make sure that your iTunes is 10.7 or above.

2. To avoid data being overwritten, please do not start iTunes or sync files when running this software.

Or as their refund policy states. “or blurry product description”

 When I inquired about it, I was given this information by way of an e-mail by their support department.

“Dear customer,

Thank you for your email. 

If you restore the phone with the previous iTunes backup files, the current data on your phone will be erased by the recovered iTunes backup files.

After recovery, the data on your iPhone is your previous iTunes backup.

Then, our software can only find the current data on your iPhone when scanning. That is the restored iTunes backup data.

Since the previous info on your iPhone has been erased by iTunes backup, our software is unable to find it.

Hope you can understand. 

Under this situation, users can recover data from iCloud backup with our software.

But if you never used iCloud, we are so sorry that our software cannot help you.

Thank you for your understanding.

Best Regards”

 

Their support department refer me to ticket # 50054 on their support website, as perhaps saying, “we already informed on this situation in which the software is useless”, but the day that I was told that, their was no such notice, and their most recent ticket posted was #50036.

When I ask for a refund, I was strongly adviced to exchange for an other product, but I have no use for an other of their products.

Then I was told that they will refer my claim to the Marketing department. I remind them of their refund policy where it says;

“. If customer insists on refund, we will perform refund.”

I purchase the product on 10/15/15 including a back up cd for a total of $70.86

Throughout the numerous e-mails back and forth I received this one.

“Dear customer,

We are so sorry for the delay response.

I have tried my best to apply a refund for you, but I'm extremely sorry to tell you that it failed.

So I advise that you can keep this software for future using.

Or we would like to exchange you another great program rather than refunding.

You can choose program on http://www.aiseesoft.com/

(Single program for single program)

If you still want to refund, maybe I will lose my job and pay a high price for it.

Hope you can understand my situation.

Thanks for your understanding in advance.

Best Regards “

 Up to now, I have not been able to talk, or get a name of a person, nor I have received a refund for my purchase reference #43049240.

This is outright wrong, and I will continue to demand a refund, as it is my right, and everything points out to a legitimate claim. Their trail version, does not claim to be a full version on the FoneLab website.