Complaint Review: ADT - Nationwide

My husband and I have been a customer of ADT since 1993.  We have changed the home phone company for our house from At&T to cablevision for phone, tv and computers around the year 2000.  

We have always paid our ADT bills on time.  In 2014 I divorced my husband and I am now sole customer of ADT taking over the contract from my husband's name to mine.  In 2015, my house phone broke.   I bought a new one.  

One day in 2015 the security alarm went off accidentally.  I did not get a phone call from ADT.  I thought maybe since I turned it off rather quickly that's why they didn't call.  But it happened again in June 2016 so I called ADT to find out why.  I was put on the phone with the tech department and they walked me thru some steps to see if they are getting any connection to my house.  There was no connection.  I totd them that I was not receiving any services from them for a year now since my house phone was broken and the new one obviously was not being connected to their monitoring system.  They told me that they will credit my account for 2 months and put account on hold until I can remedy my house phone connection.  My last payment to ADT at that time was May 2016 for the monthly service charges of $118.36.

July 2016 I received a bill from ADT for $118.36 with a note stating that it was over 30 days past due.  I called them to remind them that I have no monitoring services with them and that I was supposed to be getting 2 months credit and my account was on hold until their monitoring system was connected to my house.  

In August 2016 I received another bill from ADT for $118.36.  I was disgusted at this point and did not call them.  In September 2016 I received yet another bill from ADT for $118.36 and again I ignored it because I was frustrated.   The account was supposed to be on hold.  For some reason they did not show any past due amounts on the August or September bills.

in October 2016 I got another bill from ADT for $120.14 this time and it states that my account is 2 months past due.   I called ADT on November 2, 2016, to remind them again that my house is not connected to their system and that my account has been placed on hold.  I told ADT at this time that I want to cancel my contract and I was advised that I needed to pay the past due amounts in order to cancel the contract.  The person on the phone said that I could set up my account and get a connection from my house to their system by cellular hookup.  They put in a work order for service to come to house to find out why.  The work order number is 910406300.

In November 2016, I received a call on my cell phone from someone from ADT and she left a message stating she is calling about the work order on the system.  i called her back 2 times and did not receive any further calls from ADT. 

In November 2016, I received a bill from ADT for $80.49.  This bill shows a previous balance of $120.14 with a credit to my account from ADT for $80.10 with a current charge of $40.45 making the total $80.45.

I called ADT again on November 30, 2016, and advised them once again that I am not receiving any services from them due to no connection to my house and that there was a work order and no one has called me back on this work order.  I also advised them once again that my account was placed on hold until my house was connected to their monitoring system.

In December 2016 once again I received a bill from ADT with not services being rendered by them.  This bill states that the past due amount is $80.49 and new charges are $40.45 making this bill total $120.94. It also states that my account is over 4 months past due.  

I keep getting phone calls from ADT from this number !-800-522-2455.   I have answered these calls each month and have told them that I do not have any services from them for a year now and that they are supposed to be having someone come to my house and set up a system for cellular hookup.   

At this point now January 2017, I am getting phone calls from the above number on a daily basis.  I am no longer accepting their calls.