- Report: #762671
Complaint Review: Ace Wigs - Internet
Reported By:
Sheryl H -
Arlington, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ace Wigs
Internet, United States of America
Phone:
(800)226-4668
Web:
www.acewigs.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ace Wigs shoddy business practices! Internet
Guess I was one of the lucky ones, I did receive the merchandise I ordered. However, 11 days after ordering and paying $25 for expedited shipping, I had heard nothing. I emailed asking for status, still nothing. I emailed requesting they cancel my order and lo and behold 4 days later they shipped my merchandise. Of course they have a no return policy which is probably the only reason they are still in business!
1 Updates & Rebuttals
Ace Wigs
United States of AmericaIn response to your complaint
#2UPDATE Employee
Fri, October 28, 2011
My apologies, but you are incorrect about Ace Wigs having a "No Return Policy" If you had actually read the policy, you would know what I am referring to.
Nowhere on the Policy does it state that we do not accept returns. In fact, there is a dedicated form specifically designed for customers wanting to send back their product.
When a backorder does occur, an auto-generated email is sent to notify
the customer. Sometimes this message ends up in a spam folder.
Yes, there are guidelines about how returns are processed, like any other business of this type. I ask that any customer who is having an issue please email me, (my address is under "Contact us" on www.acewigs.com)
I'm not sure what brand you ordered, however, back orders do occur quite frequently in this business. If you research other online wig retailers, you will find that this is not an isolated problem.
Our number is 1-800-226-4668 and we can be reached anytime (MON-FRI 9:30am-4:00pm PST)
