- Report: #661788
Complaint Review: ACE rent a car - Orlando Florida
Reported By:
Jamie -
Wilkes Barre, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ACE rent a car
Orlando, Florida, United States of America
Phone:
Web:
acerentacar.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ACE rent a car ACE Horrible experience with ACE rent a car Orlando, Florida
This was the worst car rental company I have ever used. The car was filthy, I had to clean the windows in order to see, the interior was also dirty. I was given the car with half a tank of gas although I'm sure the provious renter was charged for a full tank. I was quoted $116 on cheaptickets.com and by the time they were done $650 was taken from my account. I was forced to take the OPTIONAL insurances because I could not provide proof of insurance at 11:30pm. I offered to have my insurance company fax proof of insurance the following morning but that was not acceptable. The only way to remove the insurances would have been to drive back to their office (3 hours each way) during normal business hours to sign a new form. Although I did notice that the person in front of me only had to provide the name of his insurance company. The employees were rude, slovenly, and all were foreign. The van driver would not even put my suitcase in the van.
1 Updates & Rebuttals
Cheaptickets
Chicago,Illinois,
USA
Ace Car Rental
#2Consumer Comment
Wed, November 17, 2010
My name is Charlotte, and I am part of the CheapTickets Customer Relations Team in Chicago. I saw your posting and will be happy to review your booking for accurracy. Can you please email me your contact information, along with your blog site? Our email address is [email protected], and please place the email to my attention in the subject line.
Sincerely,
Charlotte WillisCheapTickets Customer Relations
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Hello,
My name is Charlotte,
and I am part of the CheapTickets Customer Relations Team in Chicago. I saw
your posting and will be happy to review your booking for accurracy. Can you
please email me your contact information, along with your blog site? Our
email address is [email protected], and please place the email to my attention
in the subject line.
Sincerely,
Charlotte WillisCheapTickets Customer Relations
