- Report: #25542
Complaint Review: Abed.com & Advanced Comfort Inc - Fishkill New York
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Author Not Confirmed
Why?
Abed.com & Advanced Comfort Inc
10 Stage Door Road Fishkill, 12524 New York, U.S.A.
Phone:
800-923-3795
Web:
N/A
Categories:
Business Rating:
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Abed.com & Advanced Comfort Inc are ripoff fraud companies. Fishkill, New York
The companies in this complaint:
Abed.com & Advanced Comfort Inc
Date of purchase: 2/2/02
Date of last complaint: 7/19/02
This company professes that their matresses are as good as Select Comforts'. They ARE NOT. They are poorly constructed in comparison (my Select Comfort matress stayed with my ex-husband after our divorce). Also, there were signs that the matresses had been used....bags from pillows included in promotion, hoses had black marks on them, and bits of foam, were inside my original matress.
Still, this was overlookable to me if the matress worked as well as they said it would. After numerous attempts (and a time span of about 5 months) to correct problems with my original and replacement matresses(sending the original matress back to NY from WI cost me 150.00!!), I just wanted my money back($1,800.00). The Customer Service person told me that I couldn't get my money back anymore.
She continued to make a file of my complaint and put it in Keith Moltons "basket". I called him directly a few days later and he said that new parts had been shipped out to me. This is NOT what I wanted, since we had done this and various other things many times before. I will go to Small Claims Court and get my money back if I have to. Also, I want them to pay for the matress to be shipped back. This will be my next step if I don't get rid of this matress and get my money back soon.
Sally
Washburn, Wisconsin
Abed.com & Advanced Comfort Inc
Date of purchase: 2/2/02
Date of last complaint: 7/19/02
This company professes that their matresses are as good as Select Comforts'. They ARE NOT. They are poorly constructed in comparison (my Select Comfort matress stayed with my ex-husband after our divorce). Also, there were signs that the matresses had been used....bags from pillows included in promotion, hoses had black marks on them, and bits of foam, were inside my original matress.
Still, this was overlookable to me if the matress worked as well as they said it would. After numerous attempts (and a time span of about 5 months) to correct problems with my original and replacement matresses(sending the original matress back to NY from WI cost me 150.00!!), I just wanted my money back($1,800.00). The Customer Service person told me that I couldn't get my money back anymore.
She continued to make a file of my complaint and put it in Keith Moltons "basket". I called him directly a few days later and he said that new parts had been shipped out to me. This is NOT what I wanted, since we had done this and various other things many times before. I will go to Small Claims Court and get my money back if I have to. Also, I want them to pay for the matress to be shipped back. This will be my next step if I don't get rid of this matress and get my money back soon.
Sally
Washburn, Wisconsin
1 Updates & Rebuttals
Keith D. Moulton
Fishkill,New York,
U.S.A.
Correction to complaint
#2UPDATE Employee
Mon, March 03, 2003
Listed below is a detailed report of each time the customer contacted Advanced Comfort / abed.com. It is my responsibility to investigete all returns, and/or exchanges. It was deemed that there were no defects with the items returned, and this was a case where the customer had owned the bed for four months, before we were contacted. 01.08.02 Mrs. Ahrens placed her order for a Queen Size Royalty Mattress, Foundation & Frame. It was purchased under our own financing plan. 02.12.02 Mrs. Ahrens left a message that she wanted to pay off the bill for her financing. 02.13.02 Our financing officer, Samantha, called Mrs. Ahrens, and left a message for her to call back with her credit card number, to pay off the bed. 04.15.02 Mrs. Ahrens called, and spoke to me, Keith Moulton, she expressed some concerns about the bed losing air. At that point, I decided to replace the whole bed, under the provisions of the warranty. (See attached) 07.19.02 Mrs. Ahrens called again, and said mattress was losing air. I was a little skeptical, being that I checked the mattress personally, before it left. At this point, Mrs. Ahrens was sent two new air cores for her bed, and a new pump. 01.08.03 Mrs. Ahrens sent a letter to Mr. David Spittal, our companys president. The letter was forwarded to me, Keith Moulton. She expressed to us that she wanted a refund, and that she was not happy with the bed. I called Mrs. Ahrens, and explained to her that the bed is beyond the provisions of the 90 night sleep trial. A refund would be out of the question, but I would be more than happy to exchange the bed for a brand new model. Mrs. Ahrens declined, and became very irate, at which point, she told me she would see us in court, and hung up. **This was the last time I heard from Mrs. Ahrens Operations Manager Advanced Comfort Abed.com
