Gaff Man
Southgate,#2UPDATE EX-employee responds
Tue, April 28, 2009
heres an idea, if you tv is named after a cheese, don't buy it. ps. i believe the name of the brand is COBY, which is an off brand very cheap tv. (you get what you pay for).
Store Manager, Mansfield Ohio
Mansfield,#3UPDATE Employee
Sun, March 30, 2008
i am sad to say that this lady was treated very callously. with a little forethought and commonsense, her problem should have been resolved on the spot. the "what do you expect" comment from another employee is totally wrong. i do not care if you spent thousands of dollars with us or if the "$89.00" purchase was the first purchase ever made. a customer is a customer. colby has an exchange only warranty. thats it, plain and simple. if the lady had the proper documentation, she should have been given a new one on the spot. no questions asked. as long as it is a current product, it does not matter that she bought it from our web sales. what a way for us to lose business. i am sorry for her experience. not all of our stores are ran this way.
Answer Guy
Port Huron,#4UPDATE Employee
Tue, March 11, 2008
When you shop online you skip the salesman but when there is a problem then you want a salesman, get a slaesman buy everything from the same guy and if there is a problem you will get the best costomer service, when you buy online all the profit goes to the company no commision for the salesman so you can do your part at eliminating michigan jobs by shopping online but dont expect any help when something goes wrong.....try asking the shopping cart icon for help
Xeno
Bellevue,#5Consumer Suggestion
Sun, November 25, 2007
You can simple send the bad one back to the place you bought it from & tell them it is defective and you want a refund. You will only be out S&H 1 way. X